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Archive for the 'Casey Fenton' Category

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Uncoordinated Couchsurfing

We are just fresh in 2009 and CS finally launched its new feature: ‘News Channels’, one overview for all organizational communication towards all CS-member. It not only features the latest news from the organization and tech-news, it even hosts the earlier announced member-stories about hospitality experiences and also the news-letters that are supposed to arrive in your inbox soon again.

But what a completely uncoordinated launch this is. We’ve been anticipating this new features since a long while, and now that it is finally ready, you just have the feeling something is still not going right at the CS Basecamp. The only launch-news shown, dates back to news which is 4 months old, August and September 2008, and the thread on the communications channel that catches my eye the most is still the infamous ‘do we have a team?‘.

It could be just a simple lack of coordination but the impression you get from this launch is that volunteers are still not supported in the work they do. Imagine: you work hard on implementing a new system – or enthousiastic about writing news for the CS-members – but somehow you just don’t get the feeling you are receiving support from some key people to get this launched professionally. At the same time, while older volunteers are tired from their effort, there is a lack of empowerment of new volunteers, no news has been written, or the editors didn’t have access to the tools. Really, sometimes you just feel pity for the people that still work for Casey Couchsurfing Inc.

Anyway, let’s see how quickly this new feature will be used and how it will run. I just hope that somehow, the first news item will be a BIG apology from Casey himself about the 14,000 e-mails that got deleted corrupted while upgrading the messaging system last month, and an honest explanation why this took 3 days instead of an hour. Followed the next day by news about the 501c3 status, news about BaseCamp on the third day, new hires on the fourth, expenses and income of the past quarters on the fifth, and support for the OCS-campaigns on the sixth. Now that would be communication.

“Legal and financial status”, Pickwick’s Q&A

Pickwick raises some interesting questions and answers them:

With hesitation I take on the task of writing a summary with my view on legal and financial issues, because I’d rather do something more pleasant on this public holiday in Germany. I’ll try to be brief, and I won’t bother with lots of links to documents I’ll mention. If you want to see them in the original, and check whether you agree with my assessment, please ask the management to publish them, and not me. They have them all, and most are public information by law.

What does 501(c)(3) mean?

The term 501(c)(3) relates to a clause in US tax law which gives federal tax exemption to certain organisations, both charitable and non-charitable (eg certain types of family trust funds which serve as a tax shelter for private wealth). Having 501(c)(3) status does not automatically mean the organisation is a charity. But if a charity wants federal tax exemption, and especially if it wants the ability to issue tax deductible donation certificates to US tax payers, or if it wants public funds (grants), it needs 501(c)(3) status. That status requires the organisation to file annual reports, including full financial statements on a form called ‘990’, to the US tax authorities (IRS), and to publish those reports and a number of other legal documents (on a web site, or in print, and send a copy on request). The status also imposes a number of rules on how the funds are used. Charity status does not change the private nature of an organisation, but in fact puts its funds under public supervision.

What is Couchsurfing’s legal status?

It was registered under the name “Couchsurfing International Inc” on 02 April 2003 by Casey Fenton, with four hired straw men as fellow incorporators to make up the legally required number, in the form of a Non-Profit corporation in the US state of New Hampshire. He was sole director and officer at least until 28 January 2007. Non-Profit does not automatically equal charity. Primarily it means that the corporation does not distribute any profits as dividends to its owners or share holders. It can, however, make profits and accumulate them, and if one wants money out of it, one has to pay oneself salaries, in addition to expenses. That’s what Casey Fenton started doing in 2005.

Was Couchsurfing a charity from the start?

That remains a little unclear. The original incorporating document, the Articles of Association, dated and signed March 2003, allow “charitable, religious, educational and scientific purposes” or purposes according to 501(c)(3), which is wider than just saying “charitable”.

One concern, however, is that none of those dedications of the corporation’s income or assets are stated with the qualification “irrevocable”. It may therefore be possible in future to change the purpose of the corporation, or indeed change its status from Non-Profit to For-Profit altogether.

Another concern is that Casey Fenton did not register the organisation as charity immediately with the Attorney General, as required by New Hampshire law, thereby avoiding certain filing and reporting duties, similar to those that come with 501(c)(3) status. As a result the organisation succeeded from April 2003 until November 2007 to keep secret from all members such documents that have to be filed with the Attorney General, and are public information by law, especially the corporate bye-laws, and the annual and full financial reports. This breached the law, and an investigation by the Department of Justice in New Hampshire is still pending, which might still result in the organisation and individuals being fined. In other words: Couchsurfing may, or may not, have been designed as a charity from the start, but unfortunately for several years it certainly did not behave like one. The general understanding in the community initially was that it’s Casey Fenton’s private company; he could do with it what he wanted; and it seems that he did for a long time.

How did Couchsurfing finally get on the official list of charities?

Following discussions in the community it seemed clear around September 2007 that Couchsurfing either indeed was a charity, but had breached charity law by not registering, or it was not a charity, in which case soliciting donations might have been fraudulent. As the management remained unresponsive to urgent questions, a complaint was placed before the Attorney General of New Hampshire on 05 November 2007, with a final warning and advice to the management to try and get their act together now.

On 14 November 2007 the Attorney General then received the registration and reports for 2003 to 2006. As a result Couchsurfing was then added to the official list of registered charities in New Hampshire, despite some remaining concerns. This has for instance made it possible for attendees of the Alaska collective to obtain volunteers’ visa or the US, whereas the earlier collective in Thailand still largely relied on volunteers taking the risk of breaking the local law and entering on tourists’ visa.

What are the remaining legal concerns?

At the time of filing on 14 November 2007 Casey Fenton was President (chairing the board of directors) and paid employee at the same time, and there is no indication that the situation has changed since. New Hampshire law expressly forbids that. As a result his employment contract may be nil and void, and the organisation may be entitled to reimbursement for all or part of the salaries paid to him.

From the time of incorporation until at least the middle of 2007 Couchsurfing did not have the legally required minimum of five members on its board of directors, for at least until the end of 2005 Casey Fenton remaining sole director and officer. This may mean that legal decisions and contracts from those years may be invalid, with all sorts of unforeseeable consequences. It may also cast additional doubts on the validity of Casey Fenton’s employment contract, if it was entered into by him as sole director contracting with himself as employee, which may also have violated legal “conflict of interest” rules.

Some of the documents filed on 14 November 2007 (under penalty of perjury) appear to be materially false or backdated, especially the full corporate bye-laws, “conflict of interest policy” documents signed by directors and officers, and the listings of directors for 2003 to 2006. The filed documents may create the wrong impression as if a full, legally composed board of directors had been in office throughout, and may disguise the facts leading to concerns about Casey Fenton’s employment especially. The other current four members of the board of directors have been made aware that they have been listed as serving during years when they were in fact not, and they appear to condone this, which may, if any of the above mentioned constitutes a criminal offence, in itself be a criminal conspiracy in that context.

What is the history of the 501(c)(3) application?

Even before incorporation, from at least 11 February 2003 to at least 15 July 2004, Casey Fenton stated on the web site that Couchsurfing was “a 501(c)3 Non-Profit Company”, when there is no evidence that an application had ever been filed, let alone approved, at that time. The management have never responded to questions about this with an explanation. (Incidentally this also shows that the company’s name was used at least two months before incorporation, which may constitute fraud.)

Amongst all subsequent statements are these: On 27 January 2007 Casey Fenton states: “We are in the process of moving to 501c3 and hope to do so in the next couple months”. On 13 April 2007 he stated: “We are filing for 501c3 status practically tomorrow”.

The management stated on 24 November 2007 that the application was filed. On 28 April 2008 General Manager Matthew Brauer stated he had to “Edit supplemental statements for our 501c3 application”. Today, 03 October 2008, ‘desaparecida’ states in the Brainstorm group: “CouchSurfing has been asked for more information and additional papers … at least twice … This is what I heard in July in an informal talk”.

The above mentioned concerns held on state level may very well adversely affect the result of the application for 501(c)(3) status. Reversely, a failure of the 501(c)(3) application may ultimately affect the organisation’s status in New Hampshire.

Will Couchsurfing always stay a charity?

So far there is no guarantee for that. As already mentioned, the purpose of the corporation, or even its non-profit status could possibly still be changed. The discussion in the community has therefore come forward with the suggestion to introduce the word “irrevocable” into the ‘dedication of assets’ clause in the corporate bye-laws. This would simply require a documented resolution by the board of directors, but unfortunately this has not found any response from the management.

Once the 501(c)(3) status is obtained this may change, but that will depend on the precise nature of the application, and the particular sub-case of 501(c)(3) exemption. It is unfortunate that the management refuse to publish the application, which may lay all doubts to rest, and would enable the community to add their expertise and help. However, the organisation is legally only obliged to publish the application once it has been approved. This means that if the application remains unsuccessful, they will never be legally obliged to publish it, so that it may never become transparent why it was rejected.

If the organisation has applied for genuine charity status according to 501(c)(3), then everything is fine. If it has made use of one of the other options of tax exempt status, that may in theory be given back voluntarily in future, and the organisation could still be changed into a commercial enterprise. However, at that point all tax benefits received so far would have to be repaid. Practically speaking the crucial point after receiving 501(c)(3) status would probably be when they start issuing tax deductible donation certificates to US tax payers; from that time it may well be impractical and too expensive to try and get out of tax exempt status again. This is the reason for some sceptics to fear that the management may not earnestly want the tax exempt status.

What about the financial statements on the web site?

Couchsurfing has published skeleton financial statements on its web site since 2004. Despite promises to have them independently audited, they remain unaudited. No budget forecasts are published, despite Casey Fenton’s statement on 15 June 2007: “we hope to have ready before mid July … our budget forecast for 2008”.

The published statements only show income and expenditure, and omit all assets and liabilities accounts. This raises the concern whether the substantial amounts of accumulated funds have in actual fact been held in corporate bank accounts at all times, or whether irregular personal “loans” have been made, which are expressly forbidden by New Hampshire law. These concerns are aggravated by comparatively low figures for interest income being shown, given the total of funds that should have been in bank accounts over time. It was communicated in May 2008, as an achievement resulting from the General Manager’s presence at the collective in Thailand (sic!), that a higher interest bearing savings account had been set up in the US.

So far the organisation is under no legal obligation to publish financial accounts themselves, although they have to file the information with the charity regulators, and it is public by law (meaning: everybody can ask the Department of Justice in New Hampshire for a copy), so those listings on the web site are voluntary. However, the figures on the web site are incorrect and often don’t match the figures in the official filings. Whilst there are no significant deviations, accountancy is supposed to be an exact science, and any irregularity, however small, is cause for concern.

What information is public by law and how to get it?

Couchsurfing has to file annual reports and full financial statements for the previous calendar year by 15 May of each year. As already mentioned, according to New Hampshire law they have no obligation to publish those themselves, but the information is public by law, and everybody can request a copy from the Department of Justice in New Hampshire. This includes the documents submitted for registration, especially the corporate bye-laws.

Should 501(c)(3) tax exempt be granted, similar reporting duties will apply, and the report to the federal tax authorities can then just be copied to the state agencies. One important difference will be that then the organisation itself will have the duty to publish, and everybody can ask the organisation for a copy. Once the status is given this will, as mentioned above, also include the full initial application.

At the moment Couchsurfing appears to be complying with the legal minimum requirements for disclosure of public information. Publishing skeleton financial statements without being required to may see as if they went above and beyond the minimum requirements, but that is not really the case, as the published figures are wrong. However, in the world of charities, voluntary and non-government organisations it is generally seen as good practice to be forthcoming and cooperative in disclosing information in which there is a justified public interest.

Conclusion

It would be in the interest of building trust and stability in the community if the management changed its policy from doing the minimum required by law to doing the maximum permitted by law. For an organisation with the core purpose of running a web site there really is no excuse for not having all the information on there.

As there seems to be a policy of ignoring discussions in the groups, and insisting on submitting all “questions” through ‘Contact Us Questions’, I will submit a copy of this posting in that way, stating that I would like a response to all issues raised, and I will post here any response I will receive.

And now I need a drink. Sorry for the length. ;-P

Gods in the Vitrual world ,losers in the real world

Virtual Communities with virtual badges .

It sounds like the game of army which kids play .

“We are the general’s (LT) you are the soldiers(ambassadors) you need to protect the our turf (the world).”

Ambassadors are CouchSurfing members who have applied for a special role within our community. The role of the Ambassadors is to be of service to CouchSurfing members and to be of service to the global community.

These are individuals to whom you wont n give a second glance . Either they are normal noobs or low down losers who have messed up lives.

So what we have is a game of army .Where the kids form virtual hierarchies LT, Global ambassador,Country ambassadors,United Nations , President of the US of A.

The games is still not old as people still love those virtual badges. Though we see the playground fist fights all the time . The supporters of the generals ie the playground bullies ULF and the new kids on the block trent collins (stating those mark his turf).And the other kids who still want to play the game and some calling out “NO FAIR !”

But this game is taken to another level .Where the kids who play General take away the lunch money of the other kids and have fun with it. The bullies show the other kids they cant get their money back and have to still play ball.

Now the kids playing general need to justify to the other kids why they are eating ice cream with the other kids money.The kids on top have to be smarter than the other kids and think fast. So they come up with “we are holding a collective to make the world a better place for you and me “. The other kids buy the story .

The lunch money is gone!! The local communities are poorer with out those funds which could have set up local center all over the world. But as control of turf is essential to the well-being of the gang this will never happen.

Researchers agree that most gangs share certain characteristics. Although there are exceptions, gangs tend to develop along racial and ethnic lines, and are typically 90 percent male . Gang members often display

their membership through distinctive styles of dress ,symbols –their “colors”–and through specific activities and patterns of behavior. In addition, gangs almost universally show strong loyalty to their neighborhood, but the primary attraction of gangs is their ability to respond to needs that are not otherwise being met gang membership gives youth a sense of belonging and becomes a major source of identity for its members. In turn,gang membership affords youth a sense of power and control, and gang activities become an outlet the control of turf is essential to the well-being of the gang, which often will use pressure tactice to control both its territory and members (NDA).

The games people play

The Crossman game on the brainstorm group

Patrick Ralph Crossman April 22nd, 2008


I just want to let you know that I have just made a substantial and detailed post in the global ambassador group (which includes the LT) in an effort to start a discussion on the member and volunteer issues we have, and the serious discontent going on within our community and hopefully to determine what we can do to move forward together.

I spoke with Casey for an hour today. Rest assured that steps are being taken in the right direction. I am doing my best. Stay tuned.

Patrick Ralph Crossman April 24th, 2008

Working on it. Trust me We are moving forward one step at a time.

The simple answer: he(Casey Fenton) is very busy with his responsibilities. It’s not about being above communicating with ordinary users. It’s about focusing

Patrick Ralph Crossman on 22 June 2008


Casey actually just emailed me a few days ago to arrange a chat about something in particular. But I don’t know exactly what it is yet. Us connecting is a little difficult because we have to work around a seventeen-hour time difference as well as my 9-5 work schedule and tendency to travel on the weekends! I was at a CS rafting get together in the north this past weekend. That was a blast!

For simplicity purposes, could you please clarify specifically which question you are referring to: “can you answer okijibawa’s question as promised”…?

I really wonder what Patrick was talking to casey about or what his post was in the global ambassadors group.When he does not even know why he posted on that thread !!

Impressions of the CS Thailand achievements

To be honest, the list of CSCT achievements confused the hell out of me. Instead of a report on which objectives were achieved through which actions, it’s a huge list of “stuff that we’ve done”. How does all this relate to any kind of overall plan? Was there even a plan?

This is not a report, this is a “shut the fuck up” list. What this list tells me is: “LOOK! We’ve done A LOT! Leave us alone!” Doogies (a CSCT participant) sums it up best in one of his comments on this site:

You wanted to know everything we did in Thailand so you get a document with more than 500 achievements we accomplished there for couchsurfing.

More than 500 achievements! Wow! Unfortunately, I find it clearly symptomatic of a miserable professional result. I’ve seen this approach before: Whenever a large project failure had to be covered up. Been there, done that myself. It’s a sleight of hand technique: By pointing at a huge, unreadable and almost entirely unverifiable list of statements, they are hoping to hoodwink the CS donation base that all that money is serving a purpose and probably to fool themselves in the process. The person responsible for this style of writing is Mandie, showing us again how incompetent she is at what she does. Hold this report up to the standard of any serious non-profit organization and it just becomes sad. This is not a report, it’s a hastily thrown together list of things people could still remember doing.

There is plenty to learn from the report though. In general, it appears that the largest part of the participants has been busy analyzing and communicating. Also, tech has been very busy, probably the most productive team overall (this has always been the case in CS). If anyone seems to have done anything, it’s clearly the programmers. We’ll see how well it all holds up in the summer.

Things that I noticed right away:

  • Jim Stone is a scary control freak, which we already knew from the way he bullied everyone in the CS Wiki. Look at what occupies him:
    • ” A reminder system to let people know they should update any reference that has been identified as violating our terms of use.”
    • “References are no longer completely deleted when removed, just hidden for safety concerns. We also know who deleted it, what the reference said, and when it was deleted.”
    • “Deleted Images: The safety team can easily delete images from accounts that are deemed inappropriate. The member is also emailed to let them know with instructions on what they can do next.”
    • “Refined a tool that more easily identifies real spammers and harmful users and doesn’t temporarily falsely identify members as being spammers as often now.”
    • “Deleted posts: every post that’s been deleted, why it was deleted, who did it, when, and ability to reactivate it with one click.” (I’d love to see this list of “whys” sometime.)
  • Rachel is a one-stop CS police force: “Directly handled several member disputes.” She obviously doesn’t need to report to anyone, because obviously every communication is an achievement and a report of Rachel’s activities simply isn’t listed.
  • Speaking of communication, Mandie thinks this is an achievement: “Email to ambassadors explaining website downtime.” My god. An email. The “report” is full of nonsense entries like that.

But all that is just fun and games. It clearly wasn’t edited anymore than the average OCS post (this says enough), providing hours of entertainment. Meetings are NOT achievements, neither are writing emails, calling people or “Finding a suitable caterer and arranging for daily delivery of food.” (Obviously nobody felt like cooking in a country with such a low wage scale.) Who cares about the “bi-weekly shopping trip”? Or what about ” Administered half-way point evaluation meeting with House Manger.”? That one was from Matthew Brauer, who has a truly sad list of achievements and still can’t spell his name right. (What the hell is it with using nicknames in an “official” report anyway?)

But what is really interesting is what is missing:

  • Where is all this generated material being kept? Things like “plan for Alaska Collective including budget, roles, objective and location”, “desired skills sets for volunteers in team”, “‘Core concepts’ to help uncover and articulate what CouchSurfing is about, not about, what its mission is.”, etc etc. The server team doesn’t mention installing a document repository and the Wiki has been shot down Jim Stone style. So, unless I’m mistaken (no way to verify unless Doogie could come out his tower to enlighten us), all these wonderful documents either don’t exist or are sitting in someones harddrive or mailbox. Either way, that will mean 90% of “work done” will be tossed away again for the next collective, like it has happened 2 times already. Remember the huge “organizational chart” that was created before CSCNZ? Exactly. CS management = the way of the Dodo.
  • There is absolutely NO mention of 501c3 status. None. Let me repeat that: the entire 501c3 process is completely absent from this report, even though it was in quite a few announcements. What happened guys? Didn’t you work on it or is it not an achievement? Or maybe, perhaps, it was a miserable failure?
  • There is not one mention of drafting contracts and exactly one reference to legal work:
    “Phased out one-on-one verification on the advice of our legal team: verification now only available through credit card or a verified PayPal account.”
    Right, so all those expenses towards the CS lawyer(s), 14,234$ in 2007, have only resulted in another way to increase profits? It appears nobody had a contract or even insurance (only travel insurance is mentioned), since none of that is mentioned. (Search for: “legal”, “contract” and “insurance”.)
  • What the hell is going on with Casey Fenton (who also doesn’t need a last name)? Why doesn’t he have his own personal achievements, like his buddies Matthew or Jim? Why is he mentioned in second place of a team twice? My guess is that they are trying to shield Casey from direct comments on his behind-the-scenes style of control. Who are they kidding? Where has the “leadership team” gone? Where are the board meetings? Who is on the board anyway? Of course, it’s also possible Casey couldn’t be bothered to write down his list of “achievements” and/or Mandie didn’t dare to ask him.
  • Did you know CS has a new team in charge? Neither did I. This time, it’s simply called “CouchSurfing Management” and guess who’s in it? Matthew, Casey, Jim and Weston (member since April 15th, 2007). Congratulations guys, you have finally managed to create your little Northern American boys club.

What else do you see missing from the report? What do you think is the funniest “achievement”?

“Happy” birthday.

Happy birthday.

Almost exactly a year ago, the OCS initiative was started. Initially, our hope was to entice the LT with concrete ideas and campaigns, to get them to address the various serious issues we had discovered at the heart of CS. Not much has changed however and most of the changes have not been for the better:

  • CS is legally still in very dubious water. Still no 501c3 status, after… 3 (or 4?) years of claiming it?
  • Casey still holds all the legal (and financial) strings and has decided to set up camp in Alaska next, which is essentially his home.
  • Transparancy is down, censorship is waaay up. (Search engines have been blocked and CS has a permanent censorship/security team now, almost like during the cold war!)
  • CSC Thailand can be declared a failure as well now, after the NZ meltdown. I haven’t seen anything positive come out of it, but we’re still waiting for the “memo”.
  • “Not talking to anyone” has become the official communication mode for the entire organisation.

And so, with a heavy heart, I’m renewing the OpenCouchSurfing.org domainname by 2 years. In all honesty, I had serious hopes that it wouldn’t be necessary to have this website for more than a year. I (personally) was perfectly willing to “bury the hatchet” if there was even some semblance of progress. Alas, it is not to be. CS still makes me angry, especially for the obligation I feel towards its wonderful community to speak up about its numerous failure, shortcomings and shady deals.

Maybe now is a good opportunity to start thinking about OCS “2.0″. The way I see it, the signal to noise ratio on the blog could be better and there have been some points of discussion we could re-raise at this point. Anonimity, re-posting and privacy concerns come to mind. More importantly, I believe OCS should refocus its efforts towards a clearly understandable and easy to navigate website. Right now, I can only imagine the confusion of a random surfer on OCS. I still heavily support our “open for all” attitude, even with all the negativity that comes with that, but I think it can be channeled better.

So, in the spirit of transparancy and cooperation: Who would be interested in helping “revamp” and organise OCS? We’ll need to digg through a lot of information and restructure quite a bit, but I also think there is room for new activism. Things on my mind:

  • An open call to ALL ambassadors for transparancy (and perhaps elections)?
  • A good Q&A section, where we try to answer what CS doesn’t answer.
  • Video?

I also wouldn’t mind separating this “public blog” from a better structured blog with some editorial control that we could move to the front page. We could “rewrite” a lot of the current knowledge into practical, well researched and well written articles that would be aimed at the general public (including new members and press) and not just people with CS background knowledge.

Parrallels between CouchSurfing and Scientology

I’ve been reading a (one-sided) article on Scientology. It struck me that there are some similarities between the methods employed by L Ron Hubbard, founder of Scientology, and Casey Fenton, co-founder of CouchSurfing. This might sound a little far fetched. I’d urge you to read the article and consider the suggestion before making up your own mind.

Firstly, I don’t think CouchSurfing is nearly as dangerous / mind controlling / cultish as Scientology. I’m highlighting similarities, not suggesting they are the same.

For example, Jon Atack states that Scientology orders followers to “disconnect” from “Suppressive Persons”. Disconnect means to break all contact with a person. “Suppressive Persons” are anyone critical of Scientology or L Ron Hubbard. It seems like there is a similar practice going on at collectives. Members who speak publicly about CouchSurfing seem to go quiet very quickly.

Other similarities might include:

  • Very long working hours
  • Closely confined working conditions
  • Limited contact with the outside world
  • Attacking of anyone critical of the organisation or its “leader”

This ties into Thomas’s earlier post “Is the Couchsurfing collective a cult?”.

From Atack’s article, I then read about Deprogramming and Exit Counselling. It struck me that perhaps we could learn from these techniques in dealing with current CS “volunteers”. Just to be clear, I’m not proposing that we start kidnapping people!

I think it would be useful to learn from the practice of Exit Counselling. I think it would also be useful to learn about how to approach cult members to discuss their situation. I think these techniques could help greatly in dealing with core CouchSurfing “volunteers”.

This might sound like crazy talk. It seems logical to me, but I’d welcome any comments / criticism / feedback. I will do my best to ignore inflammatory comments or trolling.

Security through lies

Most readers here know that the famous MDST (Member Dementing & Sensorship Team) deletes threads for “security reasons”. No, there are no security problems at CS. Never heard about thieves, molesters and similar stuff. Of course it’s a stupid way to “clean” the community, but at least it helps to sell out the company if the application for “non-profit”/”charity”-stuff in New Hampshire fails. (Or Casey just get bored of CS.) But that’s not the issue here.

Yesterday the news at CS announces:

Buggin’ Out!

Fixes to the “location bug” brings back functionality better than ever!
20. March 2008 Once again, the shining stars on our tech team have successfully tackled an error in the system to get things back to normal on the site for you.

You may have noticed the site was offline for a short while today. This downtime was scheduled so the tech team could fix the recent issues experienced with correctly reflecting members’ locations.

Check out what features are back for you!

* Nearby travelers on members’ home page will now actually be nearby!
* When you search for a couch in a city, you can now effectively search for members within a chosen radius of that city. Let’s say you want to CouchSurf in Gdansk, Poland but there are only a handful of CouchSurfers there. You can once again search for a couch within, say, 20 km of Gdansk. Hurray!
* Location map on member’s profiles will reflect the correct location. Members will no longer randomly be placed in Africa… unless you live in Africa!
* Recent member login location will reflect correct location as accurately as possible. (Click here for information on why it may not always be right) If you were logged in during the downtime, you may need to log out and log back in to show the proper location.

A round of applause for the tech team volunteers- job well done!

First of all: Great, they finally not only do something with the code they also announce it. I’ve also noticed, some minor bug fixes have been done (months after reporting) and some small improvement are online, most of them asked for again and again in the last years. But nothing really impressing. And here the good news already stop.

So let’s “check out what features are back” for us: All the four points mentioned in the news are based on one single topic: IP adresses and their localisation. As even CS explains at the linked page it’s not accurate. There are several reasons for that, like wrong settings from your ISP, using of company firewalls etc. This caused a lot of CUQs and cockroach posts when I was doing this kind of stuff. And it’s simply not to fix, the whole idea is a mistake.

If it works properly IP localisation is a serious threat against privacy. Your company sees where and when you login (during work time? from somewhere else when you call in sick?), so you may loose your job. Your stalking Ex is able to track you. At some places the nearby couchsurfer feature is widely used to annoy females with inapprobiate mails. Exact localisation while travelling is a useful information for criminals interested in your unguarded flat (this is especially useful if you’ve got a verified adress and CS places the the google marker in search exactly at your home).

But the main point is: IPs can easy be faked/changed. There are several services in the internet who offer anonymous access to webpages, there is software like Tor to hide your IP and makes it very, very difficult to trace you. At the moment CS tries very hard to block IPs from those services/networks but it’s a ridiculous attempt and doesn’t work if you accept some reloads while using the software. If someone does the work to setup a profile for abusing CS, hiding the real IP is no big deal. And still CS calls this a security feature. As at least the techno crowd must know that’s not true, so insisting on IP-Localisation as security feature must be called what it is: a lie.

When you know an organisation is lying to you about a serious issue, how trustworthy it is at all?

PS – There is a lot to do about security at CS:
- encrypted login (SSL), especially because a lot of couchsurfers use the page from unsecure, public computers/connections while travelling
- really delete information, not only hide it (mails, profiles, …) but don’t hide useful information (profiles from thieves)
- don’t say it’s privacy VERSUS security,  it’s privacy AND security

Proposal: CouchSurfing legal fund

I believe CouchSurfing and Casey Fenton have broken, and continue to break, the law. Among other things, I believe that member’s “donations” are being misused. I think this misuse is the clearest breach of the law.

As the membership continues to grow, the potential for abuse also continues to grow. I think this situation must be brought to a head as a matter of urgency.

My proposal is to start a CouchSurfing legal fund. A financial fund where individuals could choose to donate money. That money would be used to pursue legal action against crimes perpetrated by CouchSurfing International Inc and Casey Fenton.

I think a number of issues would need to be addressed prior to any donations being accepted.

  • The constitution of the organisation / fund
  • Who would direct the legal action (I propose Pickwick as a core figure, if he accepts)
  • How lawyers would be appointed to carry out the action
  • Specifically, what action would be taken

Pickwick has diligently researched the legal constitution CouchSurfing. I think this work has made the greatest progress towards the goals of OpenCouchSurfing. I believe this area of work should be financially supported on a larger scale.

To start the ball rolling, I, Callum Macdonald, pledge $100 to this fund. I’ll make the actual donation once the fund is in place.

I warmly invite you to share your opinion, and if you feel appropriate, make a financial pledge. (Dislcaimer, financial pledges will be entirely voluntarily, so any commitment you make here is not legally binding.)

Is the Couchsurfing collective a cult?

First off: Don’t panic! What I’m trying to investigate is the collective, not the website or the entire CS community. I will try to look at various aspects of the collective in relation to typical cult characteristics, but I will also try and suggest an “antidote”, a way in which certain tendencies could be reverted. Note that I only approach this from a psychological point of view, religion has little to do here (for now). For all you conspiracy nuts out there: I do not believe cults are formed with the intent of forming a cult. I believe they are usually a result of well intentioned, but badly executed social experiments. Lastly, you might not agree that some of the characteristics are bad, which is fine as well of course.

Let us look at the key steps for coercive persuasion typically found in cults.

  1. People are put in physically or emotionally distressing situations.
    As a former participant, I can testify that taking part in a collective is both physically and emotionally draining. Simply put, there are too many people in too little room. Sleeping in the living room, getting too little sleep regularly because of the continuous activity, general lack of truly private moments. Many people in the NZ collective needed a “break” (temporarily move out) because of how stressful is was at times.
    Possible solutions
    Separate the working environment from the living environment. Encourage realistic working hours instead of letting people work into the night. Lower the number of participants to suit the venue.
  2. Their problems are reduced to one simple explanation, which is repeatedly emphasized.
    The simple explanation given in this case is “We’re all together in this monumental task”. CS as an abstract idea is seen as a supremely important goal and anything that stands in its way (criticism, the law, etc) needs to be pushed aside. “Nonviolent communication” (see previous post) is seen as the only reasonable communication style.
    Possible solutions
    Place CS within the larger context of hospitality networks, cooperate with other organizations on a structural level (seminars, shared initiatives, etc). Get outside experts and expertise that does more than promote the party line. Challenge entrenched viewpoints regularly, create a culture of continuous evaluation. Stop using NVC.
  3. They receive unconditional love, acceptance, and attention from the leader.
    I’ll translate a part of a collective participants’ blog (“Doogie”) which I think speaks for itself:
    “The atmosphere is anything but serious or professional. Everyone is more than friendly with each other. At unguarded moment, when you least expect it, you’ll get a heartwarming energy hug or a ‘good work’ pat on the shoulder. It is impossible to be depressed here, because every little dip is countered with the best medicine: a good portion of well meant affection.”
    Possible solutions
    Make rewards realistic and conditional. In essence, compliment someone on a specific job done well, instead of broad emotional rewards. Be a bit more professional, perhaps the constant hugging is not such a good thing?
  4. They get a new identity based on the group.
    The “ideal image” is the Burning Man persona: Carefree, the eternal traveler, unbound by relationships, jobs or anything similar, experimental and spiritual. During my time at the NZ collective I saw more than one “spontaneous dress up party”, where suddenly half of your colleagues are dressed in fur coats, bunny ears, half undressed and in various levels of intoxication.
    Possible solutions
    Keep the party out of the collective. Moderate the dressing up and make sure you have a better age/background mix in your volunteers. How many carefree 30 year old North Americans do you really need? Give some room for the “boring” people. (Note that I don’t really care about what one does in their spare time, but if a group is socially pressured into the same behavior I do object.)
  5. They are subject to entrapment and their access to information is severely controlled.
    As a volunteer, a collective is financially draining (most participants are relatively poor to begin with), which quickly limits your options to staying at the collective constantly (24/7) or quitting altogether. You are bound by a very restrictive NDA, limiting your career possibilities and ability to communicate with the outside world. Criticism is kept off the CS website through social pressure (hence the existence of this website) and criticism is put on par with “hating” (which is pure indoctrination). Again, a lack of real outside expertise (social academics and more experienced people are actively being held outside of the collective). The collective is organized in a very remote location (New Zealand, Thailand), isolating people from their regular social network.
    Possible solutions
    Pay all of the participants or severely limit the duration. Organize it in a much more accessible location (Europe or North America). Kill the NDA. Make critical evaluation a highly accepted and rewarding activity on CS on all levels (instead of repressing it in the “brainstorm” group).

Any other ideas?