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Archive for the 'Matthew Brauer' Category

What To Do With The Extra Money?

Published by on 28 April 2010 at 11:36 in Corpganization, Donations, Finances, Gadget and Matthew Brauer. Closed Tags: , .

Couchsurfing’s strategy is “not sustainable”, concludes a Couchsurfing interim marketing consultant in a presentation given in San Francisco last Summer. “In order to keep cashflow, you would need to grow all the time”.

The consultant Mirek, also a CS-member, served at Basecamp from 16-21 July 2009 for Gadget and Matthew Brauer. The presentation of his ideas and conclusions can be found online (pdf, odp ).

Some Couchsurfing Facts from the presentation:

  1. CS has 15-20 thousand new users each week
  2. 5.6% of them pay verification fee of 26 $
  3. That makes more than 20.000 USD flowing in every week = ca. 1 mln USD a year.
  4. Expenses = 700-800 K USD
  5. 200.000 USD of surplus, and growing…
  6. Big Question: What to do with the extra money?

Mirek has some nice other nice observations about the organisational model of Couchsurfing. “Your present structure is based on a ‘family business’ model: tasks and responsibilities are ‘automatically’ assigned to people (mainly insiders).”

He advices to give it more structure, to have better defined functions and thinks it is a bad idea “to pay salaries to people staying [at Basecamp] up to one year, even if you have enough money. This would spoil the CS atmosphere and cause lot of formal (legal) obstacles.”

Interesting enough, Mirek explains to see donations as “a loan of trust”, which CS has to repay, “by improving the value you bring to CS users.” Couchsurfing should do that by “improving the website and services” and the organization, “so you are able to create a better product”.

A Couchsurfing Career Life With Benefits that Money Can’t Buy

Published by on 15 October 2008 at 22:59 in Collective, Corpganization, couchsurfing, employees, Matthew Brauer and volunteer coordination. 4 Comments Tags: , .

Have you always wanted to be a “Ambassador Management Coordinator” or “Safety Systems Coordinator” for CouchSurfing? Now you can! CS published their “career openings“, or “couchsurfing careers“. Since these openings are not even linked from anywhere on the CS-website yet, you might stand a fairly good chance (it got posted!) to get one of the 14 full-time jobs, and become part of their family.

You may wonder why so many talented people volunteer for CS when they could have high paying jobs in the corporate world. The reason is that CS provides benefits they can’t find anywhere else. We live and breath CouchSurfing, and we are all a family.

Although you have to pay your first travel to the “Couchsurfing Base Camp” yourself, CS provides all full-time volunteers and employees “with free housing and meals”. In addition, each full-time staff member “has the opportunity to live abroad for several months of each year at one of our amazing Collective locations while maintaining a home and life in the San Francisco Bay Area”.

If you are the lucky enough to get one of the 14 listed full-time jobs, you will first have to go trough a three month trial period, after which you will be rewarded with “travel tickets, travel expense reimbursements and eventually paid salaries”. However, you will have to consent to your bos(ses) (“supervisors”) and keep yourself to the following social rules, meaning that you shall

- maintain positive references from other surfers or hosts.
- treat your team supervisors and other volunteers with respect.
- follow standards and procedures established by teams you work with.
- follow priorities and objectives established by the team supervisors.
- communicate in a calm and compassionate tone (‘thou shalt not flame’).

So what are you waiting for, go and apply for your role! Current (as per 1st of November) “openings” include:

Administrative Assistant; Ambassador Management Coordinator; Database Administrator; Developer, Events Coordinator; Human Resources & Personnel Coordinator; Marketing Coordinator; Member Communications Coordinator & Writer; Safety Systems Coordinator; System Administrator; Gardener / Landscaper; IT Assistant; Trainer, Educator, Coach, or Expert.

Note that there are currently 14 full-time positions available, while there are only 15 people supposed to stay and live in the Couchsurfing Base Camp. At the moment though, according to Matthew, there are already 15 people living there…

Couchsurfing Base Camp

Published by on 01 October 2008 at 00:40 in Censorship, Collective, couchsurfing, Leadership Circle and Matthew Brauer. 5 Comments Tags: , .

“I live at the CouchSurfing Base Camp with 14 other people in the heart of downtown Berkeley. It’s close to lot’s of great food, shopping, entertainment, and student life. I’m still just learning about Berkeley myself. Base Camp is busy day and night as the home and office for much of CS’s full-time staff. It’s fun to see how CouchSurfing is run, but not a good place to hang out during the day”, says Matthew Brauer on his CS profile.

The base-camp was already announced in the latest post of the CS Alaska Collective. “Currently, our very talented scout, Pinkfish, who found our dream location in Pai, Thailand, as well as this amazing house in Homer, Alaska, is searching for a living and office space to house fifteen full-time volunteers and staff for the next 12 months in the San Francisco Bay Area, California.”

What a surprise to read though that the Base Camp is already there, while it was clearly communicated on August the 20th that “before we move in, we’ll post the available volunteer roles at Base Camp and at the next Collective that will most likely begin in November. Maybe one of these roles has your name on it!”

- No.

Gods in the Vitrual world ,losers in the real world

Published by on 24 June 2008 at 04:10 in Casey Fenton, Collective, cult, Leadership Circle, Matthew Brauer, Member Rights and NDA. 33 Comments

Virtual Communities with virtual badges .

It sounds like the game of army which kids play .

“We are the general’s (LT) you are the soldiers(ambassadors) you need to protect the our turf (the world).”

Ambassadors are CouchSurfing members who have applied for a special role within our community. The role of the Ambassadors is to be of service to CouchSurfing members and to be of service to the global community.

These are individuals to whom you wont n give a second glance . Either they are normal noobs or low down losers who have messed up lives.

So what we have is a game of army .Where the kids form virtual hierarchies LT, Global ambassador,Country ambassadors,United Nations , President of the US of A.

The games is still not old as people still love those virtual badges. Though we see the playground fist fights all the time . The supporters of the generals ie the playground bullies ULF and the new kids on the block trent collins (stating those mark his turf).And the other kids who still want to play the game and some calling out “NO FAIR !”

But this game is taken to another level .Where the kids who play General take away the lunch money of the other kids and have fun with it. The bullies show the other kids they cant get their money back and have to still play ball.

Now the kids playing general need to justify to the other kids why they are eating ice cream with the other kids money.The kids on top have to be smarter than the other kids and think fast. So they come up with “we are holding a collective to make the world a better place for you and me “. The other kids buy the story .

The lunch money is gone!! The local communities are poorer with out those funds which could have set up local center all over the world. But as control of turf is essential to the well-being of the gang this will never happen.

Researchers agree that most gangs share certain characteristics. Although there are exceptions, gangs tend to develop along racial and ethnic lines, and are typically 90 percent male . Gang members often display

their membership through distinctive styles of dress ,symbols –their “colors”–and through specific activities and patterns of behavior. In addition, gangs almost universally show strong loyalty to their neighborhood, but the primary attraction of gangs is their ability to respond to needs that are not otherwise being met gang membership gives youth a sense of belonging and becomes a major source of identity for its members. In turn,gang membership affords youth a sense of power and control, and gang activities become an outlet the control of turf is essential to the well-being of the gang, which often will use pressure tactice to control both its territory and members (NDA).

Managing Corporate Sponsorships

Published by on 10 June 2008 at 23:03 in Collective, couchsurfing, Finances, Leadership Circle and Matthew Brauer. 11 Comments

Why would CS need someone able “to raise funds of more than $100.000″? Why was Matthew looking for someone with “demonstrated success in negotiating and managing corporate sponsorships” to participate with the collective in Alaska?

The person who got the job, the new Fundraising Guru, wants “to engineer and implement a comprehensive, sustainable fundraising and PR strategy which will enable the CS team to maintain, develop and promote CS, and its services, well into the future, in the most economical and efficient way possible.” Uhm, will CS be sponsored by a travel company soon, or is it just a solo idea that came out of the hood of Matthew? Why would a CS fund-raiser need that specific skill-set?

Impressions of the CS Thailand achievements

Published by on 08 May 2008 at 21:56 in 501c3, Board of Directors, Casey Fenton, Censorship, Collective, Donations, Jim Stone and Matthew Brauer. 26 Comments

To be honest, the list of CSCT achievements confused the hell out of me. Instead of a report on which objectives were achieved through which actions, it’s a huge list of “stuff that we’ve done”. How does all this relate to any kind of overall plan? Was there even a plan?

This is not a report, this is a “shut the fuck up” list. What this list tells me is: “LOOK! We’ve done A LOT! Leave us alone!” Doogies (a CSCT participant) sums it up best in one of his comments on this site:

You wanted to know everything we did in Thailand so you get a document with more than 500 achievements we accomplished there for couchsurfing.

More than 500 achievements! Wow! Unfortunately, I find it clearly symptomatic of a miserable professional result. I’ve seen this approach before: Whenever a large project failure had to be covered up. Been there, done that myself. It’s a sleight of hand technique: By pointing at a huge, unreadable and almost entirely unverifiable list of statements, they are hoping to hoodwink the CS donation base that all that money is serving a purpose and probably to fool themselves in the process. The person responsible for this style of writing is Mandie, showing us again how incompetent she is at what she does. Hold this report up to the standard of any serious non-profit organization and it just becomes sad. This is not a report, it’s a hastily thrown together list of things people could still remember doing.

There is plenty to learn from the report though. In general, it appears that the largest part of the participants has been busy analyzing and communicating. Also, tech has been very busy, probably the most productive team overall (this has always been the case in CS). If anyone seems to have done anything, it’s clearly the programmers. We’ll see how well it all holds up in the summer.

Things that I noticed right away:

  • Jim Stone is a scary control freak, which we already knew from the way he bullied everyone in the CS Wiki. Look at what occupies him:
    • ” A reminder system to let people know they should update any reference that has been identified as violating our terms of use.”
    • “References are no longer completely deleted when removed, just hidden for safety concerns. We also know who deleted it, what the reference said, and when it was deleted.”
    • “Deleted Images: The safety team can easily delete images from accounts that are deemed inappropriate. The member is also emailed to let them know with instructions on what they can do next.”
    • “Refined a tool that more easily identifies real spammers and harmful users and doesn’t temporarily falsely identify members as being spammers as often now.”
    • “Deleted posts: every post that’s been deleted, why it was deleted, who did it, when, and ability to reactivate it with one click.” (I’d love to see this list of “whys” sometime.)
  • Rachel is a one-stop CS police force: “Directly handled several member disputes.” She obviously doesn’t need to report to anyone, because obviously every communication is an achievement and a report of Rachel’s activities simply isn’t listed.
  • Speaking of communication, Mandie thinks this is an achievement: “Email to ambassadors explaining website downtime.” My god. An email. The “report” is full of nonsense entries like that.

But all that is just fun and games. It clearly wasn’t edited anymore than the average OCS post (this says enough), providing hours of entertainment. Meetings are NOT achievements, neither are writing emails, calling people or “Finding a suitable caterer and arranging for daily delivery of food.” (Obviously nobody felt like cooking in a country with such a low wage scale.) Who cares about the “bi-weekly shopping trip”? Or what about ” Administered half-way point evaluation meeting with House Manger.”? That one was from Matthew Brauer, who has a truly sad list of achievements and still can’t spell his name right. (What the hell is it with using nicknames in an “official” report anyway?)

But what is really interesting is what is missing:

  • Where is all this generated material being kept? Things like “plan for Alaska Collective including budget, roles, objective and location”, “desired skills sets for volunteers in team”, “‘Core concepts’ to help uncover and articulate what CouchSurfing is about, not about, what its mission is.”, etc etc. The server team doesn’t mention installing a document repository and the Wiki has been shot down Jim Stone style. So, unless I’m mistaken (no way to verify unless Doogie could come out his tower to enlighten us), all these wonderful documents either don’t exist or are sitting in someones harddrive or mailbox. Either way, that will mean 90% of “work done” will be tossed away again for the next collective, like it has happened 2 times already. Remember the huge “organizational chart” that was created before CSCNZ? Exactly. CS management = the way of the Dodo.
  • There is absolutely NO mention of 501c3 status. None. Let me repeat that: the entire 501c3 process is completely absent from this report, even though it was in quite a few announcements. What happened guys? Didn’t you work on it or is it not an achievement? Or maybe, perhaps, it was a miserable failure?
  • There is not one mention of drafting contracts and exactly one reference to legal work:
    “Phased out one-on-one verification on the advice of our legal team: verification now only available through credit card or a verified PayPal account.”
    Right, so all those expenses towards the CS lawyer(s), 14,234$ in 2007, have only resulted in another way to increase profits? It appears nobody had a contract or even insurance (only travel insurance is mentioned), since none of that is mentioned. (Search for: “legal”, “contract” and “insurance”.)
  • What the hell is going on with Casey Fenton (who also doesn’t need a last name)? Why doesn’t he have his own personal achievements, like his buddies Matthew or Jim? Why is he mentioned in second place of a team twice? My guess is that they are trying to shield Casey from direct comments on his behind-the-scenes style of control. Who are they kidding? Where has the “leadership team” gone? Where are the board meetings? Who is on the board anyway? Of course, it’s also possible Casey couldn’t be bothered to write down his list of “achievements” and/or Mandie didn’t dare to ask him.
  • Did you know CS has a new team in charge? Neither did I. This time, it’s simply called “CouchSurfing Management” and guess who’s in it? Matthew, Casey, Jim and Weston (member since April 15th, 2007). Congratulations guys, you have finally managed to create your little Northern American boys club.

What else do you see missing from the report? What do you think is the funniest “achievement”?

Nonviolent communication

Published by on 19 February 2008 at 21:10 in Casey Fenton, Culture of Appreciation, Matthew Brauer, Participation and Transparency. 101 Comments

Thailand collective newsletter nr 3 is out. There’s not many real announcements in it, much “we are going to …” or “we are working on …”, but a particular section caught my eye:

Collective Members Learn a New Way to Talk it Out

Communication is crucial, particularly when considering our growing membership. That’s why volunteers at the Collective are devoting their own time to learn from enthusiastic CouchSurfer, Johnny Colden about Nonviolent Communication (NVC). Collective participants who already have training in this communication technique have found it useful not only in CS member relations, but in their personal and professional relationships as well.

Now, this communication technique called “nonviolent communication” is something that some of the old-timers (like Kasper and me) have seen before at the New Zealand collective. To be able to understand CS, it’s good to try and understand this NVC thing.

The term itself is of course sheer marketing genius: You can’t possibly be pro violent communication can you? However, the odd thing is when it is being applied in a situation (like here) where there is absolutely no evidence of “violence”, except when you stretch (and pretty much redefine) the word to mean “angry” or “direct”. If CS has had trouble, physical violence within the organization or amongst volunteers certainly hasn’t been it. In other words, it is a great example of Newspeak. Oddly enough, NVC does endorse (physical) violence as a means of self-defense [3]. The enormous difficulty of defining self-defense is however ignored (something Ghandi was for instance much better aware off).

The origins are pretty ambiguous as well. It was invented by a guy called Marshall Rosenberg, who now has a “center for nonviolent communication” in… San Fransisco. His “supporting research” is mostly based on domination systems in primate communities [1]. That’s right: monkeys. Of course, this completely disregards not so subtle differences like self-awareness and actual language or any effect rational thinking might have. To the point however, the entire theory is based on the notion that we (still) behave like primates, which is a gross generalization at best. There is no scientific research whatsoever of the effectiveness of NVC in daily life, organizations or elsewhere, making it the same type of “theory” as “intelligent design”, which incidentally is also American in origin.

But what is it about? The goal is to “to observe without evaluation, judgement, or analysis”, “to look for feelings behind words that are expressed”, “to look for unmet needs, connected to these feelings; evaluating which needs are not (yet) being met instead of evaluating actions in ‘right’ and ‘wrong’” and “to make a request how another person could enrich life. Essential in this is that the other person is to be left free to honour or decline the request.” [2]
In essence, it promotes a “feeling” based language as opposed to “critical” thinking. Any kind of moral judgment is to be avoided, as is obligation (things you have to do) or any feeling of guilt. In nonviolent communication one would never say “you should” or even feel guilty for an wrongful action. At best, you can have a “sweet bad” feeling [1]. But, let’s listen to this:

They were not ordered around, for the simple reason that if the chief officials had been told what to do in the form of: you must, you have to, that would not have helped matters any. If the person in question does not like what he is doing, the whole works will suffer. We did our best to make everything somehow palatable.

Where that quote came from might shock you: Adolf Eichmann. If you think quoting Nazi’s is over the top, please realize that Rosenberg himself posits NVC as an antidote to certain lingual techniques described by the Nazis. The fact that there actually is quite some overlap in the ways of redefining language is a sad and somehow frightening irony.

Now, to be fair, NVC has supposedly had quite some success in places like Rwanda, Burundi, Serbia and Ireland, essentially in (war) conflict zones. It is easy to see how a non-judgmental language can help in solving such deeply rooted, civilian and truly violent conflicts.

The elephant in the room, the BIG question however is: What is nonviolent communication doing in CS? Why is it being used in an volunteer organization that has absolutely nothing to do with civilian conflict zones? The consequences of using NVC are highly disruptive for any kind of constructive or even pragmatic work. CS and Casey in particular has repeatedly shown an unwillingness to acknowledge mistakes, which allows those mistakes to endure and be repeated indefinitely, simply because feeling guilty is “violent”. Casey (and Matthew Brauer) repeatedly refuse to state an official answer on critical questions, because “every opinion is equal”. CS would much rather let the issues raised here on OCS hang in the air unanswered than to critically self-examine. It has repeatedly chosen an emotional process over rational thinking. (NVC ignores the possibility that rationality and emotions aren’t such separate entities or that they can coexist easily).

Nonviolent communication in the couchsurfing organization is actually “non communication”. NVC is a horribly ill suited way of communicating in an organization such as CS because it is explicitly against critical thinking and badly suited for any kind of self-improvement. It is a system of avoidance, useful only for being able to ignore any guilt or moral judgment.

It is hard to say what came first to CS: NVC or the avoidance culture. But it seems here to stay.

[1] Marshall B. Rosenberg, The Basics of Nonviolent Communication: An Introductory Training, two video-cassettes, Center for Nonviolent Communication, 2001
[2] Nonviolent communication on Wikipedia.
[3] Advanced Training, Day 1, with Marshall Rosenberg, Ph.D., raising your giraffe consciousness, 6 Jan. 2005, Center for Nonviolent Communication, 4 May 2005

As an happy/sad/ironic side-note, it’s typical to see that the guy that gave an NVC presentation in Thailand (Johnny Colden) put as his occupation on CS: “Dream engineer”. Sigh.

Casey Fenton needs to go.

Published by on 20 January 2008 at 18:02 in Board of Directors, Casey Fenton, Collective, Corpganization, employees, Finances, general director, Jim Stone, Leadership Circle, legal, Matthew Brauer and Uncategorized. 68 Comments Tags: , , .

Disclaimer: I am not OCS, if the OCS doesn’t like me utilizing their venue, I can perfectly understand them removing this, so go ahead Callum or whoever runs this site ;)

That title works to grab everyones attention. Hello there lazy bums in Thailand, celebrating ineptitude under the sun!

I was thinking how all the work of the motivated volunteers full of ideals and good intention can be saved. The title was my only answer. One thing i have learned is that people dont really change, i dont expect Casey or the majority of his buddies to be different, despite all the visionary leadership.

Why do I point out that people don’t change? Because I am convinced that they would have to change if Couchsurfing is supposed to progress. Couchsurfing as a website and Organization has grown beyond the size that is governable with the attitude and management employed by Casey and his appointed BurningManBeer Buddies. We are dealing with an Organization that is crooked and mismanaged from the Top. Casey might be a nice guy, he might be a good coder, he might even have that MC1R sexyness to get all the good bitches in the pack, but he is about as good as a manager as Paris Hilton is an expert on Quantum Mechanics.

From the Top down, it was all about happiness and fun, NEVER about accountability and results. Casey initially, when first launching cs.com public, already made a claim on how cs is a 501c3 non profit. He either made a false claim, which would make him a liar and crooked person, possibly a felon, since he collected the donations, or an amazingly inept manager. You don’t run an Organization without knowing its legal status, dot! I tend to go with a third option though. He is a hopeless dreamer, who wants to make a 501c3 and heal the world, but gets ahead of reality way too much. This pattern was followed in the whole CS team and Spirit of Organization. Sure, it would be great to have a good manager, but lets settle for someone who COULD be a good manager, such as TTT, but who actually sucks ass since he settles for having a manager title, rather than doing the job, just like Casey and 501c3. On CS, the culture of Vaporware needs to go. The people will not change, so unless they go, Cs will never proceed beyond the Fratboys who would LOVE to be cool, but end up being drunk failures.

They ALL lack the self confidence to critically reflect upon their managerial skills or the apparent lack of. The root of all this is of course, Casey. He appointed Managers who lack the wit and gut to debate with a dissenting community. A dissenting community that actually argues constructively and is kind enough to share all the solutions.

CS, thanks to the pressure built up by Pickwick, is about to arrive in the cloud of Accountability that is the real world. I hereby Claim that there will be no milestone accomplishment at the Thai Collective, which will make it nothing more than an expensive party for Casey and his equally inept cronies.

You run an Organization and fail to deliver, you go. If Couchsurfing.com is all about buying Caseys’ Burning Man crew 4 Months of sponsored Holidays on the beach along with pussy that would not be available to this elusive group of mediocre men, then Couchsurfing.com is indeed a brilliant success for aforementioned visionary leader and his associates. It would of course make it a racket and scam, morally at least, regardless of how it would be judged by a legal professional.

If Couchsurfing is not a racket and scam but instead an organization with genuinely good intentions, then it is a failure on all accounts. Absolute top-performing professionals in their respective field get alienated or sacked by a management that has possibly not even learned how to spell (project) management. The Couchsurfing Management in its current incarnation is a direct result of Casey Fentons inability to accept superior skill from employees and volunteers. The current management has a track record of rejecting highly skilled employees and outside advice, lacks skill and self confidence along with the inability to accomplish anything themselves.

You guys all need to go. I am glad CS is in the Real World SOON, legally speaking. Casey and friends, you guys talk all the talk, all the time. I have yet to see anyone walk the walk. I invite you to prove me wrong, but you and me, we both know, you fail.

p.s. i invite everyone to personally attack me on my position, preferably somewhere in real life

p.p.s please, since i am so full of shit, be so kind and make a list of all the accomplished managerial successes of the current leadership team, since thats all that it takes to turn my whole posting into a pile of shit. hint: most mangers work 45-50h a week and deliver results correlating to this

How many employees?

Published by on 12 October 2007 at 12:26 in employees and Matthew Brauer. 12 Comments Tags: , , , .

I’m getting more and more confused. From the Policy FAQ:

Who is currently on the CouchSurfing payroll? (updated)
Casey Fenton, starting midway through 2005.  Jim Stone and Mattthew Brauer starting in the summer of 2007.  Their roles are Volunteer Coordinator and General Manger, respectively.  Casey has now taken on the role of CIO and Tech Team Coordinator.  No one else is on the payroll.  A new developer may be contracted full-time in November or December of 2007.

From the general manager,  10/04/07 5:51 am, in the private Ambassador group:

I’m the General Manager and one of CouchSurfing’s four paid employees.  I’ve started maintaining a blog, and I invite you to read it if you’re interested in learning more about what I do and what the Leadership Team does.  I hope this will allow you to be more informed and better connected.

I’ll spare you the link to the blog…

What do the LT actually do?

Published by Callum on 02 October 2007 at 16:00 in 501c3, Board of Directors, Casey Fenton, employees, Finances, general director, Jim Stone, Leadership Circle, Matthew Brauer, NDA, Transparency and Volunteer coordinator. 7 Comments Tags: , , , , .

We used to get the excuse “Casey is too busy”. Now we get the excuse “The LT is too busy“. This begs the question, too busy doing what?

CouchSurfing now has 4 full time, paid members of staff. That’s a 300% increase in professional resources within the organisation. What exactly are all these professionals doing?

Here’s a few things they’re not doing which they could be doing.

  • Publishing finances, up to the minute (it’s really not hard)
  • Getting 501(c)(3) status (again, really not hard)
  • Publishing LT meeting minutes (extremely easy)
  • Getting a new NDA sorted (seriously, it doesn’t take 15 months)

Perhaps they’re too busy partying, having threesomes, burning da man, banning people from the wiki, spreading the verification disease, etc. Who knows eh? ;-)