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Archive for the 'networks' Category

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Modes of Governance

For me, the failure of CS to sustain any democratic principles, freedom of speech, or abiding to the law or ethics, equality was the breaking point. So realizing they were not, nor ever would become that kind of an organization I had to go before further hurting myself being involved with people who could never understand what I stood for, what made me tick, and originally made me want to volunteer for CS. I tried as long as I could and was in no way “politically active” as the new race of outcasts on CS now is called (I was present in a situation where new person for some site tasks was needed, and the ones in charge went through their groups posting history to see there was nothing whatsoever that could indicate this was a person with critical thinking of any kind, especially towards CS). It’s only after seeing quite a bit of behavior and attitudes that I could not align with, as well as quite a bit of undermining, bullying and ignoring those who had, despite their differences with the LT worked very hard for CS that finally destroyed my faith in the leaders.

As an interlude, there was a strong push (in earlier times also officially sanctioned by the CS elite) to act in a more ad-hoc way (term coined by Dani I believe as “do-ocracy”). For me, this provided a way to get things ahead when no leadership was around to deal with many real issues rising up from the “bottom”, the community, through various means: groups, contact us section on the site, personal connections, real-life meetings. But at some point it became clear that in absence of leadership of any kind, it was those only interested in their own goals and visions for which Couchsurfing was merely a supporting platform, who were going to be the ultimate winners of the do-ocracy model. So naturally the LT might have been scared, I know I was. The critical error the Admins aka Leadership Team did in regaining their power was however to not take the good coming out of do-ocracy model so far, and not learn ways to actively listen to and engage with their community, which could have made all the difference in creating a network truly in line with its (current or future) vision statement and the values of its members.

On BeVolunteer/BeWelcome on the other hand the statutes clearly state what the values are, so that anyone wanting to volunteer clearly knows where they stand since the start. I’ve seen & heard “democracy doesn’t work” quoted by some along with rather condescending wishes of good luck. Well, this might be true – it’s certainly not easy to handle multi-national organization just starting out where many of the active people haven’t even met (yet). But still I’d say there’s a far bigger chance of survival thanks to the explicitly stated democratic principles (so neither dictators nor lone gunmen with their own motives can thrive for very long) to produce a sustainable organization and gradually grow into a viable alternative for those seeking hospitality.

So long, and thanks for the fish

Also posted in: ambassador’s public

It’s finally time to let go of all my remaining ties to volunteering in CouchSurfing, a few words about the why, if you will…

It wasn’t a bad year (1) In fact, it was a very good year. How often do you get a chance to see the world, settle down a bit in places, work for the things you believe in and meet the people you’ve been craving to meet all your life?

I’m still coming to terms with my feelings of this year, and CS more specifically. There’s a strong component of unjust treatment, and many questions which are to date not answered. I could probably write a book about all this but this will have to wait until a later date (you might want to check here in the near future though ;) (2)

There’s definitely some anger: after all, I started doing CS work after already been burned once in a volunteering setting (3) and for this reason really did not want or need a second similar experience. However, I got one. What makes me angry is not the “wasted time” itself, it’s more the fact that had I known the fundamental attitudes (4, 5) of the leadership a year ago, I would probably not have started volunteering to such an extent – my anger is more directed towards concealing these attitudes (with lack of real communication there was no way of telling what the admins were thinking) rather than having them in the first place – for at least it would have offered an opportunity for me to choose if these were the kinds of people I’d like to work with (or as it seems, for). This by now almost feels like purposeful deception to lure in willing volunteers (6).

There’s also sadness: thinking of what might have been, the possibilities for creating real difference, all in vain. And not because people, the community didn’t want it, they were ready to take CS to the next level, to decentralize (7) along with the mission crafted up after the big crash of 2006 (7, 8 ) to create a better world, one couch at a time. No, it was the attitudes of the leaders, lack of any real communication by them, lack of meaningful, respectful dialogue with the community or even volunteers who are actively striving to make things better that stopped (sometimes even reversed) (9) the momentum of the community to decentralize itself. I also feel sad that this potential of the community was never recognized by those in power and that corporate structures, top-down management and weeding out all possibility to self-organize were seen as the only way to go forward – where’s the space for diversity, more bohemian attitudes towards life and independent thinking that are very present in the spirit of this community?

But there’s (always?) a silver lining: if it wasn’t through CS, it would have probably taken me years longer to find the people I connected and hope to continue working with (some, though by means not all ;) of them here: 10,11) to create a better world, one whatever (Line of code? Guest bed? Idea? Freedom?) at a time!

I’d like to thank all the great people I have worked with and met on my 21st century version of the”Grand Tour” (11). Regardless of my issues with the leaders at the moment, I believe the rest of you are still good people and deserve far more credit and appreciation than what you’re given now.

Finally, just a fair warning from someone who cares about all of you: please keep your eyes open before jumping in the deep end with CS or if you’re there already, and don’t stop asking the questions (13) in case there’s something worrying you…

Goodbye, and happy surfing,
Anu

1. http://anujossain.blogspot.com
2. http://www.opencouchsurfing.com/author/anu/
3. http://anujossain.blogspot.com/2007/09/dj-vu.html
4. http://www.couchsurfing.com/group_read.html?gid=7161&post=329495#post332871
5. http://www.couchsurfing.com/group_read.html?gid=7161&post=329495#post331893
6. http://www.opencouchsurfing.org/2007/08/22/follow-the-money/
7. http://www.couchsurfing.com/recovery_page.htm
8. http://www.opencouchsurfing.org/2007/08/23/the-beginning-of-the-end-of-cs-20/
9. http://wiki.couchsurfing.com/en/Idea_to_feature:_lessons_learned (original)
http://www.opencouchsurfing.org/wiki/Idea_to_feature:_lessons_learned (backup)
10. http://www.bevolunteer.org
11. http://www.crashatmine.org
12. http://en.wikipedia.org/wiki/Grand_Tour
13. http://www.couchsurfing.com/group_read.html?gid=429&post=379068

Trust issues

Let’s take a step back and look at what hospitality services like Couchsurfing are really about. It is pretty obvious that almost all of the real-life activity associated with CS (hosting, being a guest, organising and attending meetings, collectives, etc) all require one simple thing from all participants: mutual trust. The content of profiles and of course especially the references (and vouches) are very much designed towards determining trust. Perhaps couchsurfing.com actually more a trust network than a travel network?

Yesterday, I loaned two American girls a key to my house. I had met them about 30 minutes before that. They followed me home from the train station, happily handing over parts of their luggage to relieve their own back. None of us asked for passports, identification, or anything. They are 19 years old. If you would try to explain this to an average person, they’d probably declare us nuts, but they would be mistaken. It is pure and simple “trust by default” and an extremely refreshing feeling considering the world we live in.

Oddly enough, it appears that for the organisation of Couchsurfing, this basic principle of trusting each other has been completely turned on its head. Of course, the most obvious and glaring distrust is between people in the leadership team and anyone critical of them. We have come to the point that practically any statement critical of the leaders results in the commenter being filed under the “haters” category, which can only happen if CS leaders like Jim Stone or Matthew Brauer distrust any interested volunteers by default. Worse, they have taken actions in return that can only be interpreted as defensive (moving of threats on forums, taking away rights on the Wiki, etc etc).

If you look at the organisational structure of Couchsurfing, you will notice that “distrust by default” is present everywhere. You cannot become ambassador if the already established ambassadors don’t explicitly trust you and it is very obvious they have a very different standard for that than they would as CS hosts. Worse still, you can’t ever become an admin or a leader if Casey doesn’t trust you personally and his criteria are, to say the least, murky. What do Jim and Matthew have in common which makes them elligable for this top position?

  1. A long term relationship with Casey.
  2. Americans.
  3. A fondness for partying hard*. (Burning man, etc.)

*This is something we hardly ever talk about, but common knowledge for anyone who’s been to a collective. It’s one of those unspoken truths that everyone seems to avoid on OCS, because it can easily be interpreted as a personal attack. To be clear: I’m not making moral judgements here about how they spend their free time (hey, go nuts!), but it does worry me that the organisational top is held together by this. However juicy the rest of the gossip is, I’m happy it doesn’t appear here.

Perhaps, and this is speculation of course, this situation has to do with some fundamental aspect of Casey’s psyche. If anything, the structure of CS is a reflection of his personality. And aren’t Jim and Matthew merely “channeling” Casey’s fundamental distrust, while of course taking it a bit further than Casey ever did? The fact that Casey started a trust network doesn’t have to be a contradiction to this, it could easily be an overcompensation on his part.

I don’t expect Casey to suddenly see the light and invite “us” into his castle. This would require an almost superhuman effort. But, something will happen eventually. Maybe something or someone will “break” eventually. (Casey has quit the project before, he might do it again.) Maybe people will drift off in separate directions.

The only thing I can hope for is that – somewhere in the future – the Couchsurfing organisation will reflect the one thing that it’s members rely on every day: trust.

Have a great weekend. Thomas

Eating your own dogfood.

So, I’ve become a consumer of our own product, and I am happy to report that “the dogfood tastes great”. This weekend, It looks like I’m all set to BeWelcome surf in Paris. I didn’t even bother to try with Couchsurfing.com because I knew that although only 1000 members, BeWelcome seems to already be getting enough geographic coverage. Having not been involved in usability of either CS or BW (I’m a database guy), it was refreshing to see how much more intuitive BeWelcome already is. Top marks to the devs.

Follow the money

To anyone who is trying to sort out what is going on in CS and who to believe, I suggest you apply what many consider to be the “First Rule of Investigation”.

“Follow the Money”.

Something very significant happened to CS during the year since CS 2.0 was launched as a volunteer-centered community-based enterprise. The corporate income drastically increased from a level where there was barely enough to make ends meet, to a big surplus, with the reasonable expectation of much more to come.

It doesn’t take much imagination, knowing human nature, to construct various scenarios that would explain much of what has happened in CS. It’s a certain fact that Casey, at the very least, from early on, was leveraging his position in CS for his own personal profit.

“Site design by Casey Fenton Consulting”

used to appear at the bottom of all emails to members and (if I remember right) every page on the site, with a link to his personal business. Now, this, in itself, is not necessarily a problem. Whether it is or not has everything to do with with impressions given to and agreements made with people who signed on to do do full-time volunteer work for what they thought was a noble cause, for a community built specifically on the value of freely giving without expecting a financial reward, and who literally saved CS from termination.

Things are going well for a young rapidly growing volunteer enterprise, there is tremendous community spirit, creativity, new initiatives, large numbers of highly talented people wanting to get involved. And then suddenly, the rug is pulled out from under them. Some of the most active and committed volunteers are made to feel unappreciated and all but shown the door. Announcements come down about new paid positions for Casey’s close associates.

We are told paid employees are needed to do the necessary tasks that volunteers won’t do, because they tend to do things on a whim. I, myself, had spent 5 months doing nothing but things that needed to be done, fixing hundreds of bugs, postponing my “whim” project (which would have greatly benefited the community, I believe, but never happened). I did all this in spite of the LT, who for the most part, were unresponsive, non-participating, prone to arbitrary assertions of executive authority without understanding the situation, and even at times seriously undermining worthy, community-based projects.

We are told democracy can’t work in an organization like CS and that voting is impractical. Aside from any philosophical arguments, the plain fact is that democracy and voting are happing right now in bewelcome.org, and very successfully, I might add.

These kind of statements defy logic and reality, so why would they be made? Just look at the result: concentration of power and money in the pockets of Casey and his hand-picked associates. A paid developer will be hired, who will do what he or she is told, to replace the 6 highly qualified computer professionals who used to work for CS but are now working for BW, where their individual creative ideas, personal ideologies and cultural diversity are welcome and valued.

We question all this and are branded “whiners” and “CS-haters”.

I would never have given a good part of a year of valuable service to CS if I had known where it was headed. When I started having concerns about what the Admins were up to in their secret meetings back in December, I wrote a long, detailed, thoroughly documented letter to them. It was entitled “Request for Information from the Admins” (approx.). It was posted in a CS group named “CS Core Volunteer Communication” (approx.) created specifically for the purpose of allowing for communication between volunteers and the Admins, who previously were unavailable for communication as a group, and could only be communicated with through a liason.

I specifically mentioned problems with responsiveness, participation and arbitrary assertions of power. I expressed concerns about accountability. I said I was in CS to work freely for the community, and was not willing to work for Casey and/or the Admins if they were not accountable to the community.

The only response I got from the Admins was, from one of them, “Your letter is too long, so I’m not going to read it.” (approx.) This is when I became very concerned.

I started paying more attention to the NDA issue, which was very troubling to me, and I had only accepted it provisionally with the assurances that “it is being worked on and will be fixed soon.” (approx.). It was already going on 6 months.

I wrote another letter to the Admins after about a month or two, reminding them I was still waiting for a response from my first letter, and amplifying my concerns, which continued to be validated.

There was no response from any of the Admins who were in power before the crash.

Now, in retrospect, knowing what they were working towards, I believe I may have been allowed to continue to work for free under false pretenses, while the LT was planning to use the increasing revenue which I and many other volunteers were helping to generate, to pay some of themselves, without my permission or the permission of the other volunteers.

If this is what really what happened, and the total absence of meaningful response to my two inquiries was not just sheer incompetence or negligence (and how can I know when so much is kept secret), it was an ethical breach and I and the other volunteers have every right to feel mislead and disrespected. We certainly have the right to challenge the LT without having our credibility and integrity questioned.

So, to you new investigators, I suggest, follow the money and judge for yourself.

John

The trouble with CS finances

No, Couchsurfing.com is not in financial trouble… Yet.

On June 19th, I published a analysis of the CS finances (sheet) , predicting that CS (technically it’s actually just Casey) would be able to hire 3 to 5 extra “employees” by the end of this year. It happened a lot quicker than I thought however (Jim Stone and Mattthew Brauer got hired as well as a thus far unannounced and unnamed developer). This is the part where I say “See! i was right!” and continue speculating.

Let’s have a look at where this money comes from. As far as we know, there is only one source of income for Couchsurfing: donations. This is logical, since there are no banner ads, no paid subscriptions or anything and Couchsurfing has been unable to register as a 501(c)3 organisation in the US so far, which excludes the organisation (actually, just Casey and his friends, since there is no officially elected board) from US government money.

But! Surely people that (mostly) like to travel cheaply cannot afford to collectively donate over 150.000 $ a year (projected for 2007)?!? You’re right. They aren’t donating, they are “getting verified” at 25$ per person (or less if you can prove you live in a poor area of the world). Verification is essentially proving to CS that you are who you say you are and nothing talks like money. If it was just verification they were offering, money wouldn’t need to be involved. I’ve heard of CS meetings where you could bring a passport and 25$ to get verified by an admin. Why would you need to pay if you could just show your passport and be done with it? Because, of course, this verification/donation scam is the main revenue stream for CS. Yes, a scam. If CS was genuinly interested in getting people verified for “security reasons”, a showing of passports would be more than enough. However, I have thus far never met anybody who was able to get verified without paying cold hard cash. The administrative cost of sending you a “verification code” is also negligable, a 2$ “donation” would be much closer to the actual need since all the physical posting is done by volunteers anyway.

In and of itself, this verification/donation scam is mostly harmless, even if the “sliding scale verification” is pretty cynical if you really think about it. (We’re asking people to pay as much as they can affor, so they can “prove” their identities and get the same benefits as those who can afford it, how’s that for intercultural understanding.) I mean, even I fell for it and payed to get verified. Then why is it such a problem?

The trouble is that verification money scales directly with new subscriptions to CS. This in turn means that CS can only continue to afford paying people like Jim Stone if people keep registering (and verifying) at the current rate. This definitely explains why there is so much “verification spam” on CS (visible when you haven’t “verified/donated” yet). If at any point the amount of new users starts to slow down, verification/donation money will automatically slow down as well. If CS ever hits the peak of possible subscribers, income will fall, rapidly. Subsequently, Couchsurfing cannot afford it’s employees anymore and soon it will be in real trouble.

How likely is this? Well, Hospitality Club seems to have hit it’s high point already, with subscriptions slowing down significantly. We can only assume that it’s only a matter of a year or 2 (at the most) before the same thing happens to CS, since both organisations tap more or less the same userbase.

At that point – as they say – things will start falling apart. CS will be practically forced to work with volunteers again at the “top of the food chain”, which no doubt will cause enormous amounts of stress on the tightly formed group that is privately running CS right now. Note that Casey is not preparing “his” organisation for this. It doesn’t appear that any of the donation money is being saved (for instance by not hiring Jim and Mattthew but opening a savings account) and long-term thinking doesn’t appear to be a strength of the organisation anyway. Couchsurfing is technically running on “borrowed” time, on finances that will only last as long as new users keep coming in.

An organisation like CS almost has to run on volunteers, unless it drastically changes its business model. So, either we see banner ads, “payed subscriptions”, “golden accounts”, regular “donation drives” or whatever or we’re going to see a financial breakdown. When that happens, and it most likely will, we’ll be here to pick up the pieces.

My last post to CS

I agree. I’m also Anu’s #1 fan :)

And I thought I was! :)

Although I have moved on to support the hospitality movement through BeWelcome.org, where a true democracy exists and no one is making money off the generosity of others, where volunteers are respected and treated with honesty and fairness by other volunteers acting as leaders with the consent of the community, I sometimes check in at CouchSurfing to see what my friends are up to and to check on the community I love and gladly worked for as a full-time volunteer until it was led away from the CS 2.0 vision by the current management.

Not well, I would say.

I feel that trying to influence the power elite of CS is futile through any other than legal means, but I feel compelled to speak up on behalf of Anu.

I worked very closely with her for more than six months. During this time, she demonstrated excellent qualities of self-motivation, leadership, responsible communication, and technical competence. But more impressive was her tireless devotion to the community, always advocating for it, always nurturing it, always defending it (even with anger at times). And above all, most impressive was her direct honesty and integrity.
She was the obvious choice for Tech Team leader, in the minds of Kasper and I, and I believe she had the support of Joe by that time. We were the 4 core volunteer developers who together did the bulk of the technical work on this website during most of the year following the Montreal Collective, where CS 2.0 was launched.

Anu was blacklisted by the CS elite, and passed over as leader of the Tech Team. After many months of devoted work on behalf of the community, the wishes of the Tech Team on this matter were completely ignored, not even consulted.

Anu has been unappreciated and treated with disrespect. This is unconscionable. Myself and other volunteers of the Tech Team were mislead and treated with disrespect.

When I resigned as a volunteer, I had strong suspicions about the motives of the CS elite, but I gave them what benefit of the doubt I could and was willing to support CS as a corporation providing a service to the hospitality community. After what I have seen and what has come to light since, no longer can I support it under the current management.

Casting dispersions on Anu’s integrity is going too far. She deserves an apology.

Calling people who gave heart and soul to this community, but now feel mislead and betrayed by the CS elite, and are angry about it, “CS-haters”, is reprehensible.

This is in the style of the Bush administration, which brands all critics of its policies “unpatriotic“.

Let me out of here. I’m deleting my profile.

John

Usual suspects

Being off the grid has its benefits ;) however I couldn’t help but responding to the thread below – where “negativity” is once again being shut down and anyone who is even remotely associated with “heretic” views is actively being marginalized.

“as apparently one of “them”… all I have to say I have said elsewhere (see below).

For a quick read (online time is scarce these days) I can’t help but agreeing with Pickwick – this call for positivity is starting to sound a bit too cult-like to me. Also, how can you claim you know “those guys” hate CS? Have you actually talked with them about why they volunteered for CS in the first place? What aspects of CS they do enjoy, and why? Have you asked why they stuck by while being treated like shit? Would you have done the same, if received the same treatment, repeatedly?

For me personally, I would have left long ago IF I didn’t care about what this community still stands for for me. The fact that I’m still somewhat involved (the thread is getting thinner, just in case you haven’t noticed) is because I still have all the faith in the community, if not the leadership.

Anu
PS. yes it IS starting to feel like a waste of my time to keep kicking this particular dead horse, so perhaps you can all “be positive” soon enough :P (thankfully there are other projects where some critical thinking is actually welcome, and responded to with due respect, and where *gasp* even Kasper’s input is more than appropriate!)
————————————————
Current opinion of CS:
It’s an adventure machine, and a world full of friends I haven’t met yet! I cherish the CS community, which is full of amazing people and hope to meet many more of them on the remaining paths of my trip.

BUT after a year of volunteering I can say I’m not happy of the current events: seeing CS disregarding its culturally diverse member base (with a non-American majority) and entertaining values of the American corporate culture. Although my belief in the community itself is strong, I don’t share this view on the way CS is currently lead. Feel free to disagree, or take the red pill…

www.opencouchsurfing.org/2007/08/14/hc-might-soon-be-open-so…
Anu Aug 15th, 2007 at 3:52 pm

Along the same lines here – for me it was never about open source (though by seeing the most recent standpoints of CS, I do tend to agree more and more with OCS views), but about overall fairness and openness in policies and decision-making. So I would not just blindly jump onto HC or any other organization that does not actively address these issues.”

HC might soon be open source!?

I read the news today oh, boy! HC might soon be open source!

I’m really excited. I have been somewhat disappointed about certain policies in the past (?). But I appreciated the frankness of Veit and other HC people. I never felt to volunteer for HC before. However, opening up the source could also open up a lot of possibilities. To solidify the legal framework of HC, to create stronger links and share code between the different networks. Of course there are many more implications, but let’s see and wait how it turns out. I always wanted to help out many different initiatives, so in the meanwhile I already offered my help on the HC forum.

Reviving an idea – Rideshare

During the CouchSurfing Collective in New Zealand several people had been working on a rideshare system. Unfortunately the CS volunteering environment is (was?) not the right place to do this. So I was happy when Meinhard today wrote something about a rideshare system in a chat. “Imagine a “lifts to Trento” box on your homepage!” For this we need to create some stuff:

We decided to put it at the Crash at Mine wiki, because it’s open, available under a free license and, well, Morgan is a laid back Ozzie. In the future we’ll probably have to move it elsewhere though, somehow Crash at Mine doesn’t seem appropriate for a rideshare system ;)