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Archive for the 'Campaigns' Category

Page 5 of 9

The trouble with the ambassadors

We’re doing a little experiment in Antwerp, called elections. Once in a while, somebody makes the simple observation that it might better to base any kind of hierarchy in a community on representation instead of appointment. This is one of the core problems as well in CS and something we’ve been tackling in our “Open Organisation” campaign for a long time now. I think it would be very much worth it to see if the Antwerp CS community would support this or not. So, the best way to find out is to actually call for community elections. We could have gone straight after the city ambassador positions, but since that’s practically uninforcable, we made up our own title: “community elected CS city ambassador”. Sounds cool huh?

What’s the major difference between the CS ambassadors and what we propose?

  1. CS ambassadors are appointed from “above”. Depending on the level you wish to attain, the group that decided changes to higher levels, so it might be other ambassadors, up to LT. Community ambassadors would be elected from the local community.
  2. CS ambassadors have to follow a “code of ethics”, which ironically includes accepting the legally dubious terms of use. Not only is protesting any of that de-facto not allowed (you can only accept or you don’t get to be ambassador), it may require you to agree to semi-legal and ethically dubious rules and systems. Community ambassadors do not have such a code, but would be judged for their behaviour, which obviously includes real ethics.
  3. CS ambassadors get a “job” description, like organizing meetings, etc. Community ambassadors would be required to outline a program before their elections.

In general, I would say the official CS ambassadorship looks much more like a corporate job than anything else. There is a job description, an appointment process (including fairly subjective selections) and even a contract (“code of ethics” – cough). Or, in other words, a CS ambassador is representative of the Couchsurfing corpganization. By contrast, a community ambassador would be much more about being a representative of the local community instead.

The resulting proverbial shitstorm that resulted from the announcement was both predictable and suprising. Predictable because it obviously threatens some people’s positions (even indirectly). Suprising because so many of the LT cliché’s popped up in the discussion. Arguments and techniques that seemed to come straight from the LT playbook. Let me give you some examples:

  1. “It is really easy to participate, just apply! Why are you complaining?”
    It’s easy to participate as long as you agree to everyting yes. Groupthink example nr 1.
  2. ” We are just doing the best we can here! Why are you complaining?”
    The sympathy card. Avoidance tactic nr 1.
  3. “We’re not a closed group (the ambs), we just didn’t make an agenda because it was a private meeting/we didn’t have time/…”
    This wouldn’t be accepted in any other non-profit. Meetings behind closed doors? Please. Groupthink nr 2.
  4. “Democracy is a wonderful thing but it is not applicable to all organisational structures.”
    The poster did apologize for this, but still one of the major points seems to be that democracy for some weird reason can’t work in CS, the evidence of countless democratic non-profits being discarded in one swift stroke. Avoidance tactic nr 2.
  5. “Please give us feedback instead of complaining.”
    This basically is the brainstorming red herring: allow people to “provide input” to be able to ignore what you don’t like while still looking like you “care”. Whatever. I disagree with the way ambs are choosen, period. That means I don’t want to provide legitimacy to what you’re doing by giving you suggestions. Although, I do have one suggestion: resign and participate in the election instead of clinging to your current position. Avoidance tactic nr 3.
  6. “I don’t support the whole election but I will not block it in any way.”
    This is basically claiming ownership over something you don’t have. Elections don’t need amb support, it needs people support. Groupthink nr 3.
  7. ” You will always get a quick and honest reply for us, as we are the CS freaks.”
    How this can be claimed in any serious way is beyond me. You’re probably not even allowed to talk about certain things.
  8. “You’re just being paranoid.”
    Thanks buddy, but I don’t think you’ve met a real paranoid person in your life – I have. Personal attack, yay!
  9. And then came the stuff that really reminded me of the LT:
    “Would you please stop this discussion? It damages the CS project a lot. [...] for us, CS-members, it seems a lot of bullshit! and a lot of spam too !!!!!”
    immediatly followed by:
    “I’ll create a group within the antwerp group about the election so we can have our discussions over there without bothering the people too much…”
    This made me so angry, to see that same argument “you’re all a bunch of haters, go away!” followed up by the same kind of censorship “please step over here sir, so the good people can’t hear your complaints”.

The only tactics that haven’t been tried (yet):

  1. Permanent silencing. (Deleting posts and or manually moving threads.)
  2. Discredit the people/movement behind this. (Although point 9 is pretty close to that.)
  3. Direct threats (remember the “your account will be closed if you make vague legal threats thing?”)

Shameful. Shameful and painful.

Thomas

Cease and desist à la CouchSurfing

I’m still reading Brainstorm group at times (too much in fact, should just wait and see what happens). I’ve managed to restrain from replying (well, somewhat) as I feel I really don’t feel like getting angry yet again. But sometimes there’s just no helping a reaction.

This post quotes the complete gag order (I don’t feel comfortable quoting the rest right now, maybe they’ll throw a infringement of copyrights on me ;) :

“CouchSurfing’s new policy is to end all correspondence and immediately suspend the account of any member who notifies CouchSurfing of an intent to pursue a legal action. This policy is for the protection of CouchSurfing members.”

My reply:
“So the options are
a) just take it and shut up about standing up for your legal rights (can CS *really* ditch the laws of every other country except for the US for all eternity?)

b) NOT tell CS if you are going to take legal action – isn’t it more protective of the members to at least give a fair warning before said action takes place?

IF I didn’t know how crooked some of the stuff is and has been at times (not saying all of it, and everyone of the leadership team / whoever in charge all the time), this just tops it.

So let’s get this straight: I’ve in fact donated time and money (multiple times) to an organization that will NOT give half a thought about protecting its members’ legal rights internationally, in the form of not being in any way responsive to any kinds of inquiries (considered threats in here in any way you state them I assume) of getting them enforced? Am I getting it right?”

More CouchSurfing BS

The latest email from comrade Casey uses the word volunteer no less than 4 times, the only mention of the word employ is referring to Weston Hankins leaving his previous hot-shot employers. Would it be fair to say that Casey is misleading CouchSurfing members by not mentioning that staff now receive salaries from their donations? The email also asks for more volunteers, should those people be told some of their “colleagues” will be “more equal” than others?

The full email follows…

Dear Sucker,

This message is to give you an update about the technology behind the CouchSurfing website. We’re making exciting improvements to our website hardware, software, and volunteer Tech Team that we want to make you aware of.

On Thursday, November 9th, at 1:00am in New York, 6:00am in Paris, 10:30am in Delhi, and 4:00pm in Sydney, the CS website will be unavailable for a brief period of up to 4 hours while we install new hardware that runs the website software. This necessary downtime will replace some outdated hardware and improve the site’s speed and reliability in order to keep pace with our growing membership. To prepare for this down time, please make sure you write down or print out any important information you may need during the outage.

Thanks to your support and enthusiasm, CouchSurfing is now the largest website of its kind, with over 60,000 people using the site each week and over 10,000 members meeting each other face-to-face each week! We’re taking action in advance to prepare for the needs of our growing community. As we make these upgrades during November, you may experience other unannounced website outages, but we expect these to be few and brief.

CouchSurfing’s volunteer Tech Team has been acting literally around the clock from several time zones to fix the issues effecting our email delivery system. For several days scattered over the past few weeks, emails were delivered up to a day late, and we understand the frustration that can cause. We’re happy to report that the Tech Team now has the issue under control, and we thank them for their determined efforts.

Thanks also goes to our new Tech Team Coordinator, Weston Hankins. Bringing Weston on board has been a huge score for CS. Weston has previously worked for automaker, Daimler Chrysler, and he co-developed core aspects of the Microsoft Windows operating system. He was willing to leave his high-profile employers and volunteer for CS because he shares our mission and love of travel.

Providing CouchSurfing’s free service depends on the amazing output of our dedicated volunteers including Weston, the Tech Team, and many others. We’re always seeking more help to continue to provide members with excellent service.

If you are a professional Linux system administrator with several years experience and knowledge of distributed file systems, load balancing, or database replication, please contact us.

We look forward to providing all members with improved website performance and reliable email delivery in the next month and into the future.

Happy CouchSurfing,

–Casey Fenton

Pickwick: Difference between non-profit and charity

Pickwick about the difference between a non-profit organization and a charity:

A charity needs to be non-profit, but not every non-profit organisation is automatically a charity.

A Non-Profit Corporation can’t pay the owner a dividend. He has to pay himself (or others) a salary instead, which he does ($88,150.22 since 2005, for salaries, payroll taxes, and temporary help). The rest of the money needs to be piled up on the company’s books: there’s an ‘emergency fund’ of $30,000 and accumulated ‘net income’ of $40,135.89 from 2004 to date. Other than that, a Non-Profit Corporation, which is NOT a charity, can do whatever it wants with its money like any other privately owned company. This includes the possibility of one day dissolving the company, or changing its status to For-Profit, and cashing in.

A CHARITABLE non-profit corporation will have a clause in its corporate bye-laws where corporate assets are dedicated to charitable purposes. It receives tax privileges, and in exchange comes under public supervision and is subject to reporting and disclosure duties. It will be much more difficult for individuals to profit, and if done right, even impossible.

The confusion is understandable because colloquially the terms ‘charity’ and ‘non-profit’ are sometimes used as if synonym. The problem here is that this misunderstanding might be intentionally exploited. Ultimately the proof whether an organisation is or isn’t a charity lies in the public register of charities, both on State and Federal level, neither of which contains an entry for this company.

So the logical conclusion is that either it is NOT a charity and claims that it is are false, or it IS a charity, in which case it has not complied with registration, reporting and disclosure duties. In either case, as a NON-charity, or as a NON-REGISTERED (unrecognised) charity, any charitable solicitations, for money or volunteers’ time, might be illegal.

The common good

One thing that doesn’t cease to amaze me is the way in which many CS users react to Pickwick’s recent announcement to report the fraudulent actions of CouchSurfing International inc. to the New Hampshire District Attorney. Besides the deafening silence by He Whose Opinion Matters, two kinds of responses are noticeably frequent:

  1. What that you ever did for CouchSurfing.com entitles you to take this kind of action?
  2. What is your interest in harming CouchSurfing.com?

To me these reactions indicate that the community at large does not recognise a crucial difference between civil litigation and criminal prosecution. The former is a legal procedure between two parties, each with their private interests; the latter is between ‘the people’ and whoever harms the public interest.

That’s right, the public interest, and CS users would do good to realise that they are the public here. Just some points for consideration:

  • If you decide to donate a (substantial) amount of money to CouchSurfing because you think it is a charity, only to find out it isn’t because the IRS fines you for illicit tax deductions, your interest is being harmed.
  • If you decide to donate valuable time as a volunteer to CouchSurfing because you think it is a charity, only to find out you’ve made a fool of yourself because you put free slaving on your resume, your interest is being harmed.
  • If Casey decides to sell your user data to a third party for a neat sum, and this party turns out to be a spammer, your interest is being harmed.
  • If you decide to donate code and programming effort to CouchSurfing because you’re an idealist and you believe in its cause, only to find out that Casey sells CouchSurfing International inc. to a large commercial player that turns CS into a paid service, your interest is being harmed.

To return to the responses I started with, it will be clear that the potential harm to the public interest is all the moral entitlement Pickwick needs for his actions. Second, they aren’t even his actions to begin with, let alone they could serve a private interest; if the New Hampshire DA sees sufficient reason to prosecute, they are the public’s actions.

A Change in Direction

Pickwick’s threat of legal action against CouchSurfing marks a change in the approach of OpenCouchSurfing. I think we need to consider whether the consensus of OpenCS supporters is in favour of this new approach.

Not to try and stop Pickwick, but whether to encourage him to work under the banner of OpenCouchSurfing or whether to keep a distance between the two.

I’d like to warmly invite people to share their views here. I’ve also started a similar discussion on the mailing list.

The New Open CouchSurfing Logo

Open CS Tree

When we met matrixpoint last week in Boston, he mentioned that he doesn’t like to be reminded of the red couch every time he’s visiting the OpenCouchSurfing website. First we jokingly thought, maybe of adding some black. But amylin decided that transparent silverish looks better, and I fully trust her in these matters.

I hope no one will seriously object to changing the color of the couch.

Pickwick: Appointing mediocrity

Pickwick about Ulf’s remarks to the formal query about the immigration requirements and CS management,  in Brainstorm

Ulf: “brought up only to be able to point out (once more) to how that mean, mean LT has not come up with them!!!”

How do you know? I brought this up because innocent volunteers were made to violate Thai law and risk jail, and I decided to do what I could to stop it.

Ulf: “I wonder why those authors would not first of all contact the organizers, tell them about those concerns”

How do you know they didn’t?

Ulf: “an appropriate amount of time to answer (2 weeks)”

It doesn’t take two weeks to answer “are you aware that a business visa and work permit are required?” In two minutes you can say either: “Yes, and we’ll brief all applicants fully”, or: “No, good gracious, thanks for telling us, we’ll check immediately, any more help you can give?”

Ulf: “that mean, mean LT”

Some who’ve met the people came here with pain, disappointment, and feeling their trust betrayed. I’m not one of them. I don’t know anybody.

From an outside view I think something happened I’ve seen many times, as consultant, and as participant, in new political parties, family businesses, charities:

The founder generation leaves a second generation power vacuum, by appointing mediocrity, so that their own power isn’t challenged, and their own glory doesn’t pale against real professional competence. I don’t think they are mean. I think they are overwhelmed by their responsibilities.

Because they don’t have what it takes to do this job they don’t react professionally, but try to lie when caught blundering. And when caught lying, they feel with their backs to the wall and try to bully. The inappropriateness of those acts backfired, so the strategy now is to be silent or evasive. It’s neither wicked nor original. It’s human nature. It comes from making inept appointments, in an inept organisational structure.

Since a management style has been established that sidelines criticism by applying naked power unchecked, change will only occur if and when there is a sense of real crisis. I would have preferred it to be an internal crisis, brought on by a ‘rebellion’ here, about censorship or communication, rather than something that puts volunteers in a Thai jail, or leaves surfers stranded all over the globe should the site go down (again).

But I no longer hope for the ‘internal crisis’ option. Non-communication from above, most noticeably from Casey (the only voice that counts), and the resulting tedious repetitiveness of criticism, has left people with nothing else to talk about than each other, and that seems to have worked regrettably well. All are at each other’s throats, and blaming each other for it too. The issues fade.

It’s like the man shouting: “Move, Liz! Car coming!” and she replies: “Not in this tone, Henry!

Copied with Pickwick’s permission

What do the LT actually do?

We used to get the excuse “Casey is too busy”. Now we get the excuse “The LT is too busy“. This begs the question, too busy doing what?

CouchSurfing now has 4 full time, paid members of staff. That’s a 300% increase in professional resources within the organisation. What exactly are all these professionals doing?

Here’s a few things they’re not doing which they could be doing.

  • Publishing finances, up to the minute (it’s really not hard)
  • Getting 501(c)(3) status (again, really not hard)
  • Publishing LT meeting minutes (extremely easy)
  • Getting a new NDA sorted (seriously, it doesn’t take 15 months)

Perhaps they’re too busy partying, having threesomes, burning da man, banning people from the wiki, spreading the verification disease, etc. Who knows eh? ;-)

503 Service Unavailable

I just got back from my travels, so I want to change the couch status on my CouchSurfing profile. Unfortunately I’m getting a lot of…

503 Service Unavailable

No server is available to handle this request.

I hope this will be quickly resolved. Still, funny how this technical issue coincides with CS’s dodgy legal status.

An addition, after some complaints about this blog post, which is, I contend, a bit silly on its own…

The dodgy legal status of CS is related to the financial situation. A 501(c)(3) status means paying less tax, and complete transparency (if a politician in San Francisco can make his Quicken books public, in real-time, why not CS?).

And it’s clear how finances and server issues are related. The time and money Casey spent on partying with Jim on his birthday (and renting a limo) would have been better invested in server hardware and maintenance.