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Archive for the 'employees' Category

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Reasons for not using CouchSurfing.com

Published by on 07 November 2007 at 17:47 in Casey Fenton, couchsurfing, Donations, employees, Finances, Leadership Circle, legal, Participation and Uncategorized. 91 Comments

To preserve this information in case of a decision by the CS ‘leadership’ to suspend my profile for having the wrong hairdo or something, and because OCS attracts more readers than my CS profile, what follows is my current list of 10 reasons for not using CouchSurfing.com. It is personal, not exhaustive, and contains little explanation. Still, I hope it will give first-time visitors to this website some kind of overview of all that is wrong with CouchSurfing.com. Comments and additions (and corrections if factually incorrect!) are much appreciated.

  1. The company that owns CouchSurfing.com, CouchSurfing International inc., is privately owned and has Casey Fenton as is its sole owner and director. He holds all power over the company and, consequently, the website. This means that, when push comes to shove,
    1. He cannot be held accountable for how donations are spent
    2. He can sell CouchSurfing.com to whomever and walk away with the dough whenever he gets tired of it
    3. CS users have no of influence whatsoever on anything CS-related
  2. Although incorporated as a not-for-profit, CouchSurfing International inc. is not a charitable organisation. Not-for-profit status only means that the company cannot pay dividend to its owners (i.e. Casey); the company and its assets still are his, and his alone. Casey can do with it whatever he wants, whenever he wants it
    1. In addition, not-for-profit status does give not any kind of guarantee that company assets are not utilised for personal enrichment. For instance, as its sole owner/director, Casey can give out loans to himself or others at zero-interest rates, and use that money privately to make a profit
    2. Such potential abuse of company assets is even easier because CouchSurfing International inc. does not appear genuinely interested in obtaining a “501c3″ tax exemption. Non-profit organisations can easily apply for this designation with the IRS, but it requires compliance with strict disclosure and reporting duties, plus having a board of directors, and Casey doesn’t like that much openness. Therefore, part of user donations is waisted on avoidable tax-paying
    3. Most importantly, CouchSurfing International inc. does not have a clause in its bylaws that irrevocably dedicates company assets to a charitable cause. This means that Casey can always revoke the company’s not-for-profit designation and cash in, by volition but also by necessity (for instance, when he or the company ever get sued for damages)
  3. In clause 5.1 of the Terms of Use, CouchSurfing International inc. claims a virtually unbounded and irrevocable right to use whatever material you decide to upload to its servers for its own purposes, without limiting these in any way. This opens up the road to selling user data, including your contact and site usage details, to third parties. At the same time, CouchSurfing International inc. does not have a published policy detailing how they keep your personal information safe
  4. There are no published protocols how the company deals with users committing crimes (violence, abuse, theft…) that involve other users; instead, these appear to be dealt with in an ad hoc fashion. In addition, it is extremely difficult to find who’s responsible for what when it comes to safety. By being so negligent, CouchSurfing International inc. puts the users of CS at risk
  5. On the whole, CouchSurfing.com scores very poorly on transparency. There are hardly any protocols about anything; there is no full list of people on the payroll of CouchSurfing International inc., information is scattered across countless forums and scores of mailgroups, etc. The current management seems to take no interest whatsoever in even starting to improve this situation
  6. Apart from being fraudfully sollicited (i.e., under the pretext that CS is a charity / non-profit), aspiring volunteers are asked to sign a non-disclosure agreement in which they cede all rights on the material they develop to CouchSurfing International inc.
  7. All known employees of CouchSurfing International inc. (i.e., Casey Fenton, Matthew Brauer, Jim Stone and Weston Hankins, all of whom are members of the Leadership Team) are male caucasian US citizens.
  8. The verification procedure is a blatant scheme for increasing donations. It does not offer any kind of added security, and could be carried out at a fraction of the current fee
  9. What little financial information is available gives cause for suspicion. There are interesting discrepancies between assets and interest gained, and attempts to get this clarified are met with deafening silence
  10. Casey and the other employees of CouchSurfing International inc., as well as the influential volunteers in CouchSurfing.com simply do not respond to any kind of question or criticism at all, while still hammering on CS being a community-thing

More CouchSurfing BS

Published by Callum on 03 November 2007 at 13:14 in Casey Fenton, Donations, employees, Participation and Transparency. 24 Comments Tags: , , , .

The latest email from comrade Casey uses the word volunteer no less than 4 times, the only mention of the word employ is referring to Weston Hankins leaving his previous hot-shot employers. Would it be fair to say that Casey is misleading CouchSurfing members by not mentioning that staff now receive salaries from their donations? The email also asks for more volunteers, should those people be told some of their “colleagues” will be “more equal” than others?

The full email follows…

Dear Sucker,

This message is to give you an update about the technology behind the CouchSurfing website. We’re making exciting improvements to our website hardware, software, and volunteer Tech Team that we want to make you aware of.

On Thursday, November 9th, at 1:00am in New York, 6:00am in Paris, 10:30am in Delhi, and 4:00pm in Sydney, the CS website will be unavailable for a brief period of up to 4 hours while we install new hardware that runs the website software. This necessary downtime will replace some outdated hardware and improve the site’s speed and reliability in order to keep pace with our growing membership. To prepare for this down time, please make sure you write down or print out any important information you may need during the outage.

Thanks to your support and enthusiasm, CouchSurfing is now the largest website of its kind, with over 60,000 people using the site each week and over 10,000 members meeting each other face-to-face each week! We’re taking action in advance to prepare for the needs of our growing community. As we make these upgrades during November, you may experience other unannounced website outages, but we expect these to be few and brief.

CouchSurfing’s volunteer Tech Team has been acting literally around the clock from several time zones to fix the issues effecting our email delivery system. For several days scattered over the past few weeks, emails were delivered up to a day late, and we understand the frustration that can cause. We’re happy to report that the Tech Team now has the issue under control, and we thank them for their determined efforts.

Thanks also goes to our new Tech Team Coordinator, Weston Hankins. Bringing Weston on board has been a huge score for CS. Weston has previously worked for automaker, Daimler Chrysler, and he co-developed core aspects of the Microsoft Windows operating system. He was willing to leave his high-profile employers and volunteer for CS because he shares our mission and love of travel.

Providing CouchSurfing’s free service depends on the amazing output of our dedicated volunteers including Weston, the Tech Team, and many others. We’re always seeking more help to continue to provide members with excellent service.

If you are a professional Linux system administrator with several years experience and knowledge of distributed file systems, load balancing, or database replication, please contact us.

We look forward to providing all members with improved website performance and reliable email delivery in the next month and into the future.

Happy CouchSurfing,

–Casey Fenton

How many employees?

Published by on 12 October 2007 at 12:26 in employees and Matthew Brauer. 12 Comments Tags: , , , .

I’m getting more and more confused. From the Policy FAQ:

Who is currently on the CouchSurfing payroll? (updated)
Casey Fenton, starting midway through 2005.  Jim Stone and Mattthew Brauer starting in the summer of 2007.  Their roles are Volunteer Coordinator and General Manger, respectively.  Casey has now taken on the role of CIO and Tech Team Coordinator.  No one else is on the payroll.  A new developer may be contracted full-time in November or December of 2007.

From the general manager,  10/04/07 5:51 am, in the private Ambassador group:

I’m the General Manager and one of CouchSurfing’s four paid employees.  I’ve started maintaining a blog, and I invite you to read it if you’re interested in learning more about what I do and what the Leadership Team does.  I hope this will allow you to be more informed and better connected.

I’ll spare you the link to the blog…

Jim sets an good example

Published by on 11 October 2007 at 10:50 in CouchSurfing Wiki, employees and Jim Stone. 13 Comments Tags: , , , , , , , , .

“For an good example check out the guide for Birmingham.” (sic!) Jim is still happily keeping up with the volunteer coordination (for 2000 US$/month). Unfortunately, doing this, he is encouraging volunteers to break copyright law. The text at the article on the CouchSurfing wiki about Birmingham looks a bit too similar to the article at Wikitravel.

My original intentions for the CS Guide were to make it into an alternative of Wikitravel, not a lower-quality spin-off. But if this is the direction chosen for the CS Guide I suggest using a Creative Commons ShareAlike Attribution license for the entire wiki (or at least for the Guide) instead waiting for legal action.

Pickwick: Appointing mediocrity

Published by on 02 October 2007 at 20:28 in Casey Fenton, Collective, employees, Leadership Circle and Transparency. 5 Comments Tags: , , , , , , , .

Pickwick about Ulf’s remarks to the formal query about the immigration requirements and CS management,  in Brainstorm: 

Ulf: “brought up only to be able to point out (once more) to how that mean, mean LT has not come up with them!!!”

How do you know? I brought this up because innocent volunteers were made to violate Thai law and risk jail, and I decided to do what I could to stop it.

Ulf: “I wonder why those authors would not first of all contact the organizers, tell them about those concerns”

How do you know they didn’t?

Ulf: “an appropriate amount of time to answer (2 weeks)”

It doesn’t take two weeks to answer “are you aware that a business visa and work permit are required?” In two minutes you can say either: “Yes, and we’ll brief all applicants fully”, or: “No, good gracious, thanks for telling us, we’ll check immediately, any more help you can give?”

Ulf: “that mean, mean LT”

Some who’ve met the people came here with pain, disappointment, and feeling their trust betrayed. I’m not one of them. I don’t know anybody.

From an outside view I think something happened I’ve seen many times, as consultant, and as participant, in new political parties, family businesses, charities:

The founder generation leaves a second generation power vacuum, by appointing mediocrity, so that their own power isn’t challenged, and their own glory doesn’t pale against real professional competence. I don’t think they are mean. I think they are overwhelmed by their responsibilities.

Because they don’t have what it takes to do this job they don’t react professionally, but try to lie when caught blundering. And when caught lying, they feel with their backs to the wall and try to bully. The inappropriateness of those acts backfired, so the strategy now is to be silent or evasive. It’s neither wicked nor original. It’s human nature. It comes from making inept appointments, in an inept organisational structure.

Since a management style has been established that sidelines criticism by applying naked power unchecked, change will only occur if and when there is a sense of real crisis. I would have preferred it to be an internal crisis, brought on by a ‘rebellion’ here, about censorship or communication, rather than something that puts volunteers in a Thai jail, or leaves surfers stranded all over the globe should the site go down (again).

But I no longer hope for the ‘internal crisis’ option. Non-communication from above, most noticeably from Casey (the only voice that counts), and the resulting tedious repetitiveness of criticism, has left people with nothing else to talk about than each other, and that seems to have worked regrettably well. All are at each other’s throats, and blaming each other for it too. The issues fade.

It’s like the man shouting: “Move, Liz! Car coming!” and she replies: “Not in this tone, Henry!”

Copied with Pickwick’s permission

What do the LT actually do?

Published by Callum on 02 October 2007 at 16:00 in 501c3, Board of Directors, Casey Fenton, employees, Finances, general director, Jim Stone, Leadership Circle, Matthew Brauer, NDA, Transparency and Volunteer coordinator. 7 Comments Tags: , , , , .

We used to get the excuse “Casey is too busy”. Now we get the excuse “The LT is too busy“. This begs the question, too busy doing what?

CouchSurfing now has 4 full time, paid members of staff. That’s a 300% increase in professional resources within the organisation. What exactly are all these professionals doing?

Here’s a few things they’re not doing which they could be doing.

  • Publishing finances, up to the minute (it’s really not hard)
  • Getting 501(c)(3) status (again, really not hard)
  • Publishing LT meeting minutes (extremely easy)
  • Getting a new NDA sorted (seriously, it doesn’t take 15 months)

Perhaps they’re too busy partying, having threesomes, burning da man, banning people from the wiki, spreading the verification disease, etc. Who knows eh? ;-)

“Run the show how you think you must…”

Published by on 30 September 2007 at 20:51 in 501c3, Casey Fenton, Collective, employees, Finances, Participation, Transparency and Volunteer coordinator. 2 Comments Tags: , , , , , , .

I might have used other words, and I definitely don’t have the skill to do (or bluff?) this sort of stuff, but I’m not unhappy to see that Pickwick is seriously kicking some butt:

It’s getting heart breaking in here. And cold. Icy cold. All the ‘open source’ and ‘charity’ debate left me disagreeing, but unhurt. This Thai project does me in.
www.couchsurfing.com/collective_thailand_application.html

First the cold, demanding, uppity language itself. Then what looks like a “suck ‘em dry & spit ‘em out” attitude of present and future ‘Volunteer Coordination’. Then the cynicism luring generous, well meaning people to commit crimes and risk jail for lying to immigration police in a post 9/11 world.
www.couchsurfing.com/group_read.html?gid=429&post=401914#pos…

Shame on you. Shame on those who do it. Shame on those who sit close by and watch in silent complicity. It’s time to hold Casey & Friends accountable, if not to members, then at least to the law.

The Royal Thai Government have received a formal query about the immigration requirements for the project. They know you are coming, so you better cut out the criminal part of your plan.

The charity question needs a decision. Casey opened his mouth in 2003, and he now either sings, or shuts it again. No more smoke screens. Run the show how you think you must, but run it well, and stop lying. A thoroughly documented formal query about possible Unlawful Charitable Solicitations will be placed before the Attorney General of New Hampshire “practically tomorrow”. My advice: hurry and be there first, with a genuine charity.

So long, and thanks for the fish

Published by on 25 September 2007 at 13:06 in BeWelcome, couchsurfing, Crash 2.0, Crash at Mine, Culture of Appreciation, employees, history, Leadership Circle, Participation, Transparency, Uncategorized and volunteer coordination. 4 Comments Tags: , , , , , , , , , , .

Also posted in: ambassador’s public

It’s finally time to let go of all my remaining ties to volunteering in CouchSurfing, a few words about the why, if you will…

It wasn’t a bad year (1) In fact, it was a very good year. How often do you get a chance to see the world, settle down a bit in places, work for the things you believe in and meet the people you’ve been craving to meet all your life?

I’m still coming to terms with my feelings of this year, and CS more specifically. There’s a strong component of unjust treatment, and many questions which are to date not answered. I could probably write a book about all this but this will have to wait until a later date (you might want to check here in the near future though ;) (2)

There’s definitely some anger: after all, I started doing CS work after already been burned once in a volunteering setting (3) and for this reason really did not want or need a second similar experience. However, I got one. What makes me angry is not the “wasted time” itself, it’s more the fact that had I known the fundamental attitudes (4, 5) of the leadership a year ago, I would probably not have started volunteering to such an extent – my anger is more directed towards concealing these attitudes (with lack of real communication there was no way of telling what the admins were thinking) rather than having them in the first place – for at least it would have offered an opportunity for me to choose if these were the kinds of people I’d like to work with (or as it seems, for). This by now almost feels like purposeful deception to lure in willing volunteers (6).

There’s also sadness: thinking of what might have been, the possibilities for creating real difference, all in vain. And not because people, the community didn’t want it, they were ready to take CS to the next level, to decentralize (7) along with the mission crafted up after the big crash of 2006 (7, 8 ) to create a better world, one couch at a time. No, it was the attitudes of the leaders, lack of any real communication by them, lack of meaningful, respectful dialogue with the community or even volunteers who are actively striving to make things better that stopped (sometimes even reversed) (9) the momentum of the community to decentralize itself. I also feel sad that this potential of the community was never recognized by those in power and that corporate structures, top-down management and weeding out all possibility to self-organize were seen as the only way to go forward – where’s the space for diversity, more bohemian attitudes towards life and independent thinking that are very present in the spirit of this community?

But there’s (always?) a silver lining: if it wasn’t through CS, it would have probably taken me years longer to find the people I connected and hope to continue working with (some, though by means not all ;) of them here: 10,11) to create a better world, one whatever (Line of code? Guest bed? Idea? Freedom?) at a time!

I’d like to thank all the great people I have worked with and met on my 21st century version of the”Grand Tour” (11). Regardless of my issues with the leaders at the moment, I believe the rest of you are still good people and deserve far more credit and appreciation than what you’re given now.

Finally, just a fair warning from someone who cares about all of you: please keep your eyes open before jumping in the deep end with CS or if you’re there already, and don’t stop asking the questions (13) in case there’s something worrying you…

Goodbye, and happy surfing,
Anu

1. http://anujossain.blogspot.com
2. http://www.opencouchsurfing.com/author/anu/
3. http://anujossain.blogspot.com/2007/09/dj-vu.html
4. http://www.couchsurfing.com/group_read.html?gid=7161&post=329495#post332871
5. http://www.couchsurfing.com/group_read.html?gid=7161&post=329495#post331893
6. http://www.opencouchsurfing.org/2007/08/22/follow-the-money/
7. http://www.couchsurfing.com/recovery_page.htm
8. http://www.opencouchsurfing.org/2007/08/23/the-beginning-of-the-end-of-cs-20/
9. http://wiki.couchsurfing.com/en/Idea_to_feature:_lessons_learned (original)
http://www.opencouchsurfing.org/wiki/Idea_to_feature:_lessons_learned (backup)
10. http://www.bevolunteer.org
11. http://www.crashatmine.org
12. http://en.wikipedia.org/wiki/Grand_Tour
13. http://www.couchsurfing.com/group_read.html?gid=429&post=379068

Jim Stone on Refunds

Published by Callum on 13 September 2007 at 17:22 in couchsurfing, Donations, employees, Leadership Circle and Volunteer coordinator. 34 Comments Tags: , , , , .

In this thread on member verifications, Jim had some interesting things to say about refunding verification money. However, the last three posts have now been removed by an “administrator”. Here’s what they said (I have the full HTML of the page saved if anyone would like a copy).

Mikky:

found a member recently who sent the money but when i verified her, she had her profile already deleted, guess we should refund her the money.
right?

Mikky

Jim:

We only refund when asked to do so.

Jim

Mikky:

 would you (“we”?) qualify this as fair, serious and professional behaviour?

i would call it a second class behaviour

+ it doesn´t fit to all the wannabee speech…

“we” might wanna reconsider this

Mikky

Jim:

As far as I know this person has not asked for a refund. It’s not up to us to decide that they suddenly want their money back unless they ask for it. What do you not get about that?

I don’t appreciate your tone here, Mikky. If you have a problem with me please try to learn to be respectful of your other teammates and take this out of this group where we can deal with this privately.

Jim

Mikky:

well i asked a simple question if CS will follow a professional well will spirit of fair trade

you gave a simple answer

easy as that

i don´t think that your privat appreciations are a topic here.
feel free to email me and i would gladly inform you what RESPECT is all about.

Mikky

The Next CS Collective

Published by on 13 September 2007 at 06:24 in Collective, employees, Finances, Leadership Circle, Participation, volunteer coordination and Volunteer coordinator. 11 Comments Tags: , , , , , , , .

Read it first on OpenCouchSurfing: The Next CouchSurfing Collective will be in… Thailand!

CS is “accepting applications for a small number of specific positions, including a full-time House Manger whose airfare to Thailand will be paid by CouchSurfing.”

I hope the Leadership Team is aware of the very strict laws in Thailand.