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Archive for the 'Leadership Circle' Category

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CouchSurfing Thailand Collective Visas

According to the FAQ:

We’re researching which visa type collective volunteers will need.

Later in the same paragraph:

CouchSurfing will ensure that all participants are in Thailand on the legal and appropriate visa, and that they are able to stay for the duration of the Collective.

The collective is due to start on 1 December, that’s in 6 days. Yet apparently they’re still researching visas? If I had volunteered to go to Thailand to participate, I’d expect to know by now what visa I need.

Volunteers are required to stay for a minimum of 2 months. To stay in Thailand for 2 months you need a visa, and you need to get that visa before you arrive. Visas on arrival are for 30 days and getting to the border and back can be costly depending on where the collective will be held.

I hope the volunteers are aware of the situation and have considered the consequences of volunteering for CouchSurfing, I fear most have not.

CouchSurfing going 501(c)(3)?

CouchSurfing members received an email yesterday telling them that, at long last, CouchSurfing has filed for 501(c)(3) status. The email also claimed that currently, CouchSurfing is a charity, and is legally dedicated to charitable purposes.

What was missing, as usual, was any sort of external verification. Casey helpfully provided a link to the Wikipedia page on 501(c)(3) status and an irs.gov page for those eager to learn more. Neither of these links have directly relate to CouchSurfing, nor do they do anything to confirm CouchSurfing’s current legal status, or confirm that any application for 501(c)(3) status has been filed.

There was no link to a copy of the paperwork, no postal tracking number, no evidence whatsoever that anything has been filed anywhere. There was no copy of any filed paperwork regarding CouchSurfing’s current status, no links showing that “non-profit” status cannot be easily revoked in New Hampshire. As usual, we are expected to trust our “visionary leader”.

Personally, I think it’s clear that Comrade Casey felt the pressure from Pickwick’s legal questions, and the openCS campaign in general. The response was as usual, ignore, ignore, ignore, then organise a seemingly unrelated press stunt to make people feel better without actually proving anything.

In conclusion, until I see independent confirmation that CouchSurfing has filed for 501(c)(3) status, I will consider it a possibility at best. It is clear to me that the CouchSurfing leadership cannot be taken at their word.

Reasons for not using CouchSurfing.com

To preserve this information in case of a decision by the CS ‘leadership’ to suspend my profile for having the wrong hairdo or something, and because OCS attracts more readers than my CS profile, what follows is my current list of 10 reasons for not using CouchSurfing.com. It is personal, not exhaustive, and contains little explanation. Still, I hope it will give first-time visitors to this website some kind of overview of all that is wrong with CouchSurfing.com. Comments and additions (and corrections if factually incorrect!) are much appreciated.

  1. The company that owns CouchSurfing.com, CouchSurfing International inc., is privately owned and has Casey Fenton as is its sole owner and director. He holds all power over the company and, consequently, the website. This means that, when push comes to shove,
    1. He cannot be held accountable for how donations are spent
    2. He can sell CouchSurfing.com to whomever and walk away with the dough whenever he gets tired of it
    3. CS users have no of influence whatsoever on anything CS-related
  2. Although incorporated as a not-for-profit, CouchSurfing International inc. is not a charitable organisation. Not-for-profit status only means that the company cannot pay dividend to its owners (i.e. Casey); the company and its assets still are his, and his alone. Casey can do with it whatever he wants, whenever he wants it
    1. In addition, not-for-profit status does give not any kind of guarantee that company assets are not utilised for personal enrichment. For instance, as its sole owner/director, Casey can give out loans to himself or others at zero-interest rates, and use that money privately to make a profit
    2. Such potential abuse of company assets is even easier because CouchSurfing International inc. does not appear genuinely interested in obtaining a “501c3″ tax exemption. Non-profit organisations can easily apply for this designation with the IRS, but it requires compliance with strict disclosure and reporting duties, plus having a board of directors, and Casey doesn’t like that much openness. Therefore, part of user donations is waisted on avoidable tax-paying
    3. Most importantly, CouchSurfing International inc. does not have a clause in its bylaws that irrevocably dedicates company assets to a charitable cause. This means that Casey can always revoke the company’s not-for-profit designation and cash in, by volition but also by necessity (for instance, when he or the company ever get sued for damages)
  3. In clause 5.1 of the Terms of Use, CouchSurfing International inc. claims a virtually unbounded and irrevocable right to use whatever material you decide to upload to its servers for its own purposes, without limiting these in any way. This opens up the road to selling user data, including your contact and site usage details, to third parties. At the same time, CouchSurfing International inc. does not have a published policy detailing how they keep your personal information safe
  4. There are no published protocols how the company deals with users committing crimes (violence, abuse, theft…) that involve other users; instead, these appear to be dealt with in an ad hoc fashion. In addition, it is extremely difficult to find who’s responsible for what when it comes to safety. By being so negligent, CouchSurfing International inc. puts the users of CS at risk
  5. On the whole, CouchSurfing.com scores very poorly on transparency. There are hardly any protocols about anything; there is no full list of people on the payroll of CouchSurfing International inc., information is scattered across countless forums and scores of mailgroups, etc. The current management seems to take no interest whatsoever in even starting to improve this situation
  6. Apart from being fraudfully sollicited (i.e., under the pretext that CS is a charity / non-profit), aspiring volunteers are asked to sign a non-disclosure agreement in which they cede all rights on the material they develop to CouchSurfing International inc.
  7. All known employees of CouchSurfing International inc. (i.e., Casey Fenton, Matthew Brauer, Jim Stone and Weston Hankins, all of whom are members of the Leadership Team) are male caucasian US citizens.
  8. The verification procedure is a blatant scheme for increasing donations. It does not offer any kind of added security, and could be carried out at a fraction of the current fee
  9. What little financial information is available gives cause for suspicion. There are interesting discrepancies between assets and interest gained, and attempts to get this clarified are met with deafening silence
  10. Casey and the other employees of CouchSurfing International inc., as well as the influential volunteers in CouchSurfing.com simply do not respond to any kind of question or criticism at all, while still hammering on CS being a community-thing

The common good

One thing that doesn’t cease to amaze me is the way in which many CS users react to Pickwick’s recent announcement to report the fraudulent actions of CouchSurfing International inc. to the New Hampshire District Attorney. Besides the deafening silence by He Whose Opinion Matters, two kinds of responses are noticeably frequent:

  1. What that you ever did for CouchSurfing.com entitles you to take this kind of action?
  2. What is your interest in harming CouchSurfing.com?

To me these reactions indicate that the community at large does not recognise a crucial difference between civil litigation and criminal prosecution. The former is a legal procedure between two parties, each with their private interests; the latter is between ‘the people’ and whoever harms the public interest.

That’s right, the public interest, and CS users would do good to realise that they are the public here. Just some points for consideration:

  • If you decide to donate a (substantial) amount of money to CouchSurfing because you think it is a charity, only to find out it isn’t because the IRS fines you for illicit tax deductions, your interest is being harmed.
  • If you decide to donate valuable time as a volunteer to CouchSurfing because you think it is a charity, only to find out you’ve made a fool of yourself because you put free slaving on your resume, your interest is being harmed.
  • If Casey decides to sell your user data to a third party for a neat sum, and this party turns out to be a spammer, your interest is being harmed.
  • If you decide to donate code and programming effort to CouchSurfing because you’re an idealist and you believe in its cause, only to find out that Casey sells CouchSurfing International inc. to a large commercial player that turns CS into a paid service, your interest is being harmed.

To return to the responses I started with, it will be clear that the potential harm to the public interest is all the moral entitlement Pickwick needs for his actions. Second, they aren’t even his actions to begin with, let alone they could serve a private interest; if the New Hampshire DA sees sufficient reason to prosecute, they are the public’s actions.

Pickwick: Appointing mediocrity

Pickwick about Ulf’s remarks to the formal query about the immigration requirements and CS management,  in Brainstorm

Ulf: “brought up only to be able to point out (once more) to how that mean, mean LT has not come up with them!!!”

How do you know? I brought this up because innocent volunteers were made to violate Thai law and risk jail, and I decided to do what I could to stop it.

Ulf: “I wonder why those authors would not first of all contact the organizers, tell them about those concerns”

How do you know they didn’t?

Ulf: “an appropriate amount of time to answer (2 weeks)”

It doesn’t take two weeks to answer “are you aware that a business visa and work permit are required?” In two minutes you can say either: “Yes, and we’ll brief all applicants fully”, or: “No, good gracious, thanks for telling us, we’ll check immediately, any more help you can give?”

Ulf: “that mean, mean LT”

Some who’ve met the people came here with pain, disappointment, and feeling their trust betrayed. I’m not one of them. I don’t know anybody.

From an outside view I think something happened I’ve seen many times, as consultant, and as participant, in new political parties, family businesses, charities:

The founder generation leaves a second generation power vacuum, by appointing mediocrity, so that their own power isn’t challenged, and their own glory doesn’t pale against real professional competence. I don’t think they are mean. I think they are overwhelmed by their responsibilities.

Because they don’t have what it takes to do this job they don’t react professionally, but try to lie when caught blundering. And when caught lying, they feel with their backs to the wall and try to bully. The inappropriateness of those acts backfired, so the strategy now is to be silent or evasive. It’s neither wicked nor original. It’s human nature. It comes from making inept appointments, in an inept organisational structure.

Since a management style has been established that sidelines criticism by applying naked power unchecked, change will only occur if and when there is a sense of real crisis. I would have preferred it to be an internal crisis, brought on by a ‘rebellion’ here, about censorship or communication, rather than something that puts volunteers in a Thai jail, or leaves surfers stranded all over the globe should the site go down (again).

But I no longer hope for the ‘internal crisis’ option. Non-communication from above, most noticeably from Casey (the only voice that counts), and the resulting tedious repetitiveness of criticism, has left people with nothing else to talk about than each other, and that seems to have worked regrettably well. All are at each other’s throats, and blaming each other for it too. The issues fade.

It’s like the man shouting: “Move, Liz! Car coming!” and she replies: “Not in this tone, Henry!

Copied with Pickwick’s permission

What do the LT actually do?

We used to get the excuse “Casey is too busy”. Now we get the excuse “The LT is too busy“. This begs the question, too busy doing what?

CouchSurfing now has 4 full time, paid members of staff. That’s a 300% increase in professional resources within the organisation. What exactly are all these professionals doing?

Here’s a few things they’re not doing which they could be doing.

  • Publishing finances, up to the minute (it’s really not hard)
  • Getting 501(c)(3) status (again, really not hard)
  • Publishing LT meeting minutes (extremely easy)
  • Getting a new NDA sorted (seriously, it doesn’t take 15 months)

Perhaps they’re too busy partying, having threesomes, burning da man, banning people from the wiki, spreading the verification disease, etc. Who knows eh? ;-)

So long, and thanks for the fish

Also posted in: ambassador’s public

It’s finally time to let go of all my remaining ties to volunteering in CouchSurfing, a few words about the why, if you will…

It wasn’t a bad year (1) In fact, it was a very good year. How often do you get a chance to see the world, settle down a bit in places, work for the things you believe in and meet the people you’ve been craving to meet all your life?

I’m still coming to terms with my feelings of this year, and CS more specifically. There’s a strong component of unjust treatment, and many questions which are to date not answered. I could probably write a book about all this but this will have to wait until a later date (you might want to check here in the near future though ;) (2)

There’s definitely some anger: after all, I started doing CS work after already been burned once in a volunteering setting (3) and for this reason really did not want or need a second similar experience. However, I got one. What makes me angry is not the “wasted time” itself, it’s more the fact that had I known the fundamental attitudes (4, 5) of the leadership a year ago, I would probably not have started volunteering to such an extent – my anger is more directed towards concealing these attitudes (with lack of real communication there was no way of telling what the admins were thinking) rather than having them in the first place – for at least it would have offered an opportunity for me to choose if these were the kinds of people I’d like to work with (or as it seems, for). This by now almost feels like purposeful deception to lure in willing volunteers (6).

There’s also sadness: thinking of what might have been, the possibilities for creating real difference, all in vain. And not because people, the community didn’t want it, they were ready to take CS to the next level, to decentralize (7) along with the mission crafted up after the big crash of 2006 (7, 8 ) to create a better world, one couch at a time. No, it was the attitudes of the leaders, lack of any real communication by them, lack of meaningful, respectful dialogue with the community or even volunteers who are actively striving to make things better that stopped (sometimes even reversed) (9) the momentum of the community to decentralize itself. I also feel sad that this potential of the community was never recognized by those in power and that corporate structures, top-down management and weeding out all possibility to self-organize were seen as the only way to go forward – where’s the space for diversity, more bohemian attitudes towards life and independent thinking that are very present in the spirit of this community?

But there’s (always?) a silver lining: if it wasn’t through CS, it would have probably taken me years longer to find the people I connected and hope to continue working with (some, though by means not all ;) of them here: 10,11) to create a better world, one whatever (Line of code? Guest bed? Idea? Freedom?) at a time!

I’d like to thank all the great people I have worked with and met on my 21st century version of the”Grand Tour” (11). Regardless of my issues with the leaders at the moment, I believe the rest of you are still good people and deserve far more credit and appreciation than what you’re given now.

Finally, just a fair warning from someone who cares about all of you: please keep your eyes open before jumping in the deep end with CS or if you’re there already, and don’t stop asking the questions (13) in case there’s something worrying you…

Goodbye, and happy surfing,
Anu

1. http://anujossain.blogspot.com
2. http://www.opencouchsurfing.com/author/anu/
3. http://anujossain.blogspot.com/2007/09/dj-vu.html
4. http://www.couchsurfing.com/group_read.html?gid=7161&post=329495#post332871
5. http://www.couchsurfing.com/group_read.html?gid=7161&post=329495#post331893
6. http://www.opencouchsurfing.org/2007/08/22/follow-the-money/
7. http://www.couchsurfing.com/recovery_page.htm
8. http://www.opencouchsurfing.org/2007/08/23/the-beginning-of-the-end-of-cs-20/
9. http://wiki.couchsurfing.com/en/Idea_to_feature:_lessons_learned (original)
http://www.opencouchsurfing.org/wiki/Idea_to_feature:_lessons_learned (backup)
10. http://www.bevolunteer.org
11. http://www.crashatmine.org
12. http://en.wikipedia.org/wiki/Grand_Tour
13. http://www.couchsurfing.com/group_read.html?gid=429&post=379068

What happened to Chris?

I don’t really think it’s a great loss for CouchSurfing, but apparently Chris Burley is now a former “CouchSurfing Leader and core member of the Tech Team”.  The rules for “removal of Leadership Team members” are quite sincere. Now I know that Chris was embarking upon a wonderful study which would take quite some time, but that wouldn’t imply that he’d have to give up his role as a Leader and core member of the tech team. So, what happened, and why?

Casey’s Magic

While reading an NY Times article about CouchSurfing (thanks Mary) I was reminded of the magic that Casey created in the CouchSurfing project. I’ve definitely lost track of the magic over the last few months since becoming involved in the inner workings of the CouchSurfing organisation.

There’s a great sense of community, a great PR image, a wonderful “feeling” when reading about CouchSurfing. It’s a feeling that Hospitality Club and BeWelcome definitely don’t have. It’s more bohemian, more offbeat and quirky, yet somehow more mainstream.

Casey struck a great balance between the hitch hiking “true” traveller and the mainstream. CouchSurfing appeals to people from all walks of life, and that’s undoubtedly because of Casey’s ability to pitch it well.

In many ways, this makes it even more tragic that Casey chooses to run the organisation in the way he does. There’s such a huge opportunity to do something really, trully exceptional here. Unfortunately, it’s being stifled by the closed door, backroom politics style of leadership.

So here’s my question. Can we create the same magic in another network? Can we recreate that wonderful bohemian feeling in BeWelcome? Or CrashAtMine? Or a whole new network? Or is it something uniquely Casey that can’t easily be copied? Is it a quality that can’t be replicated?

Why I don’t take part in the survey …

There is this fancy survey, where we can choose some questions, which will be presented to the Leadership Circle. Maybe they even answer to it. I don’t count on it. And I don’t want even think about it, but as this posting shows: I failt. But:

  • Why limit the number of questions at all?
  • A leadership circle of 13 people plus 3 paid employees plus tons of volunteers should be able to answer 10times so many questions.
  • Some of the answers should have been published anyway (yes, without being asked).
  • While the most of the Leadership Circle plays “dead man”, Jim gets paid to spent time for complaining about not having time, blocking people from the wiki and developing the cs-haters conspiracy theory. I guess, simply answering questions would need less time.
  • Statistics? wouldn’t be the first time someone lies about numbers at cs (funny enough: Mikky says so). So even if there is a reaction it would be easy to call it a minority issue. (In my opinion some of the questions really are, but that’s not a reason not to answer them.)

It’s not a matter of choosing the right questions or limiting them to a smaller number. Or presenting them from a Survey. Again it’s a matter of the Leadersship Circle’s will to communicate with the users and if they want to make their work transparent (or at least visible).

To me the survey is completely ridiculous.